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Product Description
This Swiss-made watch by Victorinox features a large chronograph function with three recessed subdials set around an unconventionally shaped inner chapter ring. Between 1 and 3 o’clock is a tenth-seconds timer, and between 9 and 11 o’clock is a 30-minute timer Read More
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I got the watch extremely quickly in July 2016. It worked fine for about 2 months and then started losing time. I took it to the Victorinox outlet to be fixed under warranty.
Not surprisingly, the product that we received was sold by an unauthorized seller. If I want to fix the watch, I need to pay 250 for part (the movement) and labor. I was also told that, based on the serial number, the watch was 3 or more years old and thus outside most warranties anyway.
Needless to say, I don't see myself participating in another drop.
dosabogado1This is so typical of the watch industry and part of the reason why they are failing so bad. You should take your watch to a repair shop and get it fixed. The movement on this watch costs $60 online to completely replace and you could probably find it even cheaper. The total cost of the repair should be less than $125.
I know repairing a new watch for this price is not ideal. My comment is much more about how Victorinox are a bunch of idiots to lose a chance to have you as a loyal customer by not providing you with service just b/c you bought this watch at a discount.
Acis
Aug 1, 2017
dosabogado1Being three years old doesn't take it out of warranty; a warranty runs from date of sale, not date of manufacture.
Before joining any drops (specially international) members be prepared to be ignored by the admins if you happen to not receive your item ( this was 3-4months ago)
lisirenYea i just read through the massdrop terms and it says 30 day returns but thats not long enough for a fault in a watch to prevail quite often... oh well thats the discount i suppose, bit hard to complain, perhaps its coz im from Australia and here the consumer laws are incredible
One of the best quartz watches you can buy for the money. All the Victorinox watches are built to a level of quality far above their price point and most have a sapphire crystal. However, the ETA G10.211 movement in this model has a dicey track record; so beware - this watch only comes with a 1-year Massdrop warranty instead of the 3-year Victorinox factory warranty.
I'm using watchuseek for most of my info. There might be hundreds of replies in total to the 9 or 10 threads on the subject, but of those replies, the number of people who actually said they have a failure was small. about three threads are on the subject of replacing the G10.211 and this is usually for a Tissot PR200 or PR50 for some reason. If you had to replace 5 of these movements in one year I can see why you would warn people. Are you a watch maker or repair specialist doing this for other people or were these all your watches? If it's the latter, then there is a serious problem.
lobsterI am a collector and do lots of restoration and repair projects. Two of the five replacements were for co-workers, two were for family/friends, and one was for a WUS forum member. One was a Victorinox, one was a Wenger, two Invictas, and a Tissot. I'm also currently replacing the G10.711 from a new Charmex that was a DOA. Sucks these G10.xxx movements can't be serviced.
My order was shiped on 06/12/16, my track number is GM295322949111736042 and I have always no news ... Estimated date for shipping was 15/12/16, tomorrow it's Christmas eve and as a gift I shall have ... Nothing !!!