Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
The warranty for any unit shipped inside of North America is handled through Violectric USA. The warranty for any unit (from this drop) shipped outside of North America is handled directly by Violectric Germany.
If you have any questions or concerns please feel free to contact us through the USA site or German site.
Thank you very much, Arthur Violectric Audio USA
Thank you, Arthur, that's very helpful. Warranty aside, do you know whether the actual orders outside North America will ship from Germany? I am based in the UK, so if the product ships from the US, I will have to pay customs duty. If the product ships from Germany, I will not have to pay any customs duty.
Thanks again.
Thank you, Arthur
If you are located outside of North America you have two options: shipping from the USA and then pay the customs fees at the time of delivery or shipping from Germany and then pay the Violectric office in Germany the VAT beforehand (then your order can be shipped).
I am sorry to say there is no getting around this. The European Union gets paid one way or anthor.