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goltim
0
Feb 7, 2016
Hi, do international orders ship from Germany or from the US?
wild_one
236
Feb 8, 2016
goltimIn all likelihood, US. Massdrop isn't dealing with Vioelectric directly, but rather Vioelectric USA. Not very much different, but enough that it'll impact you more in the wallet as well as warranty situations.
ArthurPower
158
Feb 8, 2016
wild_oneMassDrop contacted us about offering some of our products on this site. Fried Reim (the owner of Violectric) then decided which models we should offer. I have been put in charge of handling the logistics since MassDrop is located in the USA and I handle warehousing and sales for all of North America. Special pricing was set by Fried to make these drops possible.
The warranty for any unit shipped inside of North America is handled through Violectric USA. The warranty for any unit (from this drop) shipped outside of North America is handled directly by Violectric Germany.
If you have any questions or concerns please feel free to contact us through the USA site or German site.
Thank you very much, Arthur Violectric Audio USA
goltim
0
Feb 8, 2016
ArthurPowerHi,
Thank you, Arthur, that's very helpful. Warranty aside, do you know whether the actual orders outside North America will ship from Germany? I am based in the UK, so if the product ships from the US, I will have to pay customs duty. If the product ships from Germany, I will not have to pay any customs duty.
Thanks again.
aww123
1
Feb 8, 2016
goltimI want to ask the same question as well. I'm considering buying one and have it sent to my friend in UK.
wild_one
236
Feb 8, 2016
ArthurPowerI was wondering how it worked out for those outside of the USA. Should make for a more compelling drop for all the international folk here, i.e. for all those outside of the USA, it'll be taken care of by Vioelectric Germany which should eliminate the customs duty for those in the EU at least.
ArthurPower
158
Feb 8, 2016
wild_oneI apologize I did not address the shipping question. Yes, we will ship orders outside of North America (for this drop) from our German office.
Thank you, Arthur
ArthurPower
158
Feb 9, 2016
aww123Please be aware, you may not be charged a customs duty for imports from Germany if you are located in the UK (or any other country that is a member of the EU) however, you instead pay a higher price since a VAT is included in the purchase price. I have just been informed the VAT will have to be paid to Violectric in Germany. I appologize that I was not aware of this.
If you are located outside of North America you have two options: shipping from the USA and then pay the customs fees at the time of delivery or shipping from Germany and then pay the Violectric office in Germany the VAT beforehand (then your order can be shipped).
I am sorry to say there is no getting around this. The European Union gets paid one way or anthor.
aww123
1
Feb 9, 2016
ArthurPowerActually this is expected . Thanks for the clarification.
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