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Showing 1 of 69 reviews about:
D3F1L3
1
Aug 5, 2018
checkVerified Buyer
It was easy to assemble and install and then after a while something happened and the level of "ground" was off. Now it won't reach its full height because it thinks the ground is below ground level. Also, when I lower it to the bottom it clanks against the feet and then resets to a different height. I'd love to reset the "ground" level to the right level, but can't and I haven't yet found any help for this. Now that the top is not high enough to make standing comfortable anymore, I basically just have a seated desk again, but it cost a ton more :P
holla
2
Aug 14, 2018
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D3F1L3Did you purchase the single or dual motor?
Aug 14, 2018
D3F1L3
1
Aug 26, 2018
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hollaThe single I think? It's only got a motor on one side.
Aug 26, 2018
D3F1L3
1
Sep 11, 2018
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D3F1L3I finally got someone at Vivo to help me! All I had to do was hold the down arrow until it was at the bottom and then keep holding it until it reset. Then it re-calibrated and presto! It works again! I'm adjusting the rating I left here because I was finally able to find a solution.
Sep 11, 2018
holla
2
Sep 11, 2018
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D3F1L3Glad you were able to get a response from them. I purchased the double motor and haven’t had any issues yet.
Sep 11, 2018
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