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innodb
10
Mar 15, 2017
Got the keyboard yesterday - three things: 1. Certain keycaps occasionally fall out when pressed quickly. 2. Right shift constantly gets stuck. 3. This only applies to people with bamboo models - the wood smells like it might have been treated with Formaldehyde. (this is based on previous fabbing experience)
As for point 3, unless it's been made clear that it's not Formaldehyde, keep it out of reach of children and wash your hands after touching the keyboard. If it is Formaldehyde... why wasn't a neutralizing pad included in the packaging? It's illegal to ship a product without a neutralizer in some countries. (Like the one I'm living in.)
Not entirely impressed... No reply from Massdrop about point 2 - raised a ticket yesterday.
XMIT
881
XMIT
Mar 16, 2017
innodbAbout point 3 - I really doubt this is formaldehyde but I've contacted the factory to get a better answer.
For loose keys, I'd recommend a 1cm square of clear plastic bag material between the stem and the key cap as a shim for the time being.
As for right shift getting stuck, you might try removing the switch, removing the stabilizer, making sure the stabilizer plastics are correctly assembled (the inner piece looks like it has rotational symmetry but there is a small notch that needs to line up), and re-assembling. There have been some tolerance issues noted. I hope this helps.
innodb
10
Mar 17, 2017
XMITSo... I've personally had some woodwork done in China which got stuck (and eventually disposed by) in customs due to formaldehyde - and it smelled extremely similar to this.
XMIT
881
XMIT
Mar 17, 2017
innodbHmm. What country are you in out of curiosity?
Tung oil was offered as an option for treating the bamboo but I decided that had too strong a smell to bring to production.
innodb
10
Mar 17, 2017
XMITI am based in Japan, but the formaldehyde problem I experienced was in Korea. (Bringing in 1000 bamboo carved keychains which haven't been properly neutralized was the problem)
XMIT
881
XMIT
Mar 17, 2017
innodbThe manufacturer responded, saying that they use Feed-N-Wax polish by Howard Products in Paso Robles, CA, USA. A quick look at the MSDS shows petroleum distillates, but not formaldehyde, on the list. Please see for yourself at http://howardproducts.com/wp-content/uploads/2016/03/HOW-100_Feed-N-Wax-1.pdf .
innodb
10
Mar 17, 2017
XMITThanks for clarifying. I'll try your suggestion on the stabilizer, but is there any chance that the manufacturer can deal with the questionable QC of this run?
SQWI
33
Mar 18, 2017
XMITWhile it can be used in the coating, it's much more likely it would be contained in the glue used in the pressing process of the bamboo.
XMIT
881
XMIT
Mar 18, 2017
innodbI've got a long list of issues for the manufacturer that I'm pulling into a cohesive document, and yes, we'll chat about this quite a lot.
XMIT
881
XMIT
Mar 18, 2017
SQWII will check with the manufacturer about this now.
SQWI
33
Mar 24, 2017
XMITAny update about this?
XMIT
881
XMIT
May 21, 2017
SQWIThe manufacturer claims that a "urea resin" is used to glue strips of bamboo together. They've sent a Chinese-only certification doc. I'm working with a friend who is a native Chinese speaker to figure out exactly what it says and what next steps might be needed here.
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