Air True Wireless Headphones by Crazybabysearch

Air True Wireless Headphones by Crazybaby

Air True Wireless Headphones by Crazybaby

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Received mine. Charged them completely. Cannot hold a charge for more than 45 minutes. Sound quality for music was decent. But making calls on these things is a waste of time. The person on the other end can barely hear you and the battery discharges faster. Complete waste of my money. I want my money back
Received mine. Charged them. Cannot hold a connection. Complete garbage. The only thing worse has been funding a similar item that simply took the money and shuttered without providing any product at all. Sham. Shameful sham.
Pretty sure these have better reviews and they are like the same thing:
https://www.amazon.com/gp/product/B0789F9HVW/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
Just to toss more fuel on the fire, I received a pair as a gift and sold them immediately on Ebay. Sound wasn't bad, better than my cheap-o Mpow bluetooth buds, but those actually stay connected. One, the other, or both of these would drop every 10-30 seconds, sometimes reconnect, sometimes not. Please don't waste your money.
https://www.indiegogo.com/projects/air-acoustically-stunning-wireless-headphones-audio--2#/
Read the comments on this page if you continue to have doubts.
Do NOT buy this Chinese garbage. The Indiegogo campaign was a massive shitshow. It took them more than a year over the target to deliver, and the product is not functional. The only reason I still have mine is because it took them months to process a refund and I wound up just charging back instead. I haven't used them in months.
The sound is the only thing that is passable - bluetooth connection and battery life are both abysmal.
If you're in the market for some wireless headphones that you can use for 20 minutes at a time on a full charge while you sit still at your desk, this will be a great buy!
Judging by all of the glooming reviews I read here so far !!! massdrop should just save face and terminate this drop scam all together as I truly doubt that any one in their right mind would be crazy enough to risk pulling the trigger on this abomination. Cheers for everyone’s contributions and heads up in saving me and everyone else here in making a huge mistake . . .
Having been silly enough to sign up to these via Kickstarter, I can strongly recommend that all concerned should stay the hell away from both the Product and the company. The wireless performance is abysmal and the customer service is worse.
P0ppl3R
I AGREE!!!
P0ppl3R
I had the same experience.
I would bet these have the same internals as the TWS ip010 that you can get from amazon or ebay for $30. I love my at that price but I would hate them at $120.00 there are plenty of reviews of them on youtube some under the branded name Peak but they are all the same branded or not. https://www.ebay.com/i/282715282022?rt=nc&var=581963794394
I say AVOID these. My experience with Air was all bad. I funded them and after all the stalling, they offered me a refund in October. I asked for it and didn't hear back. So kept after them hard in December (I only could get through via e-mail - I think the customer service is in China, probably the whole company is there). When they finally agreed to refund me, I was told I would be charged a 10% refund fee for Paypal. I was beat down and just said fine. I got my refund two weeks ago.
I did see the air once at the Sound Balance? store in the Orlando airport in October. But I haven't actually used them because they never arrived. I would guess you are better off on Amazon trying any number of $50 air pod clones, or the Bragi's. I got the Syllable's - see Cnet Cheapskate this week.
The BT connection is really bad. The sound is good, not excellent. But the meanful problem is the charger. It indicates that the battery is full when is not true. We must charge the headphone every 20 minutes. I don´t know if it´s a battery problem. whatever, terrible for a new product that I´ve expected too much.
Connection drops all the time even while holding my phone in my hand. This is a product that cannot be used without losing your mental health. What Crazybaby says about their customer service is a lie: there’s really no one there. I have tried to contact them countless times by email and by phone within a month now: nothing! Zero responses. Go and do something else with your money but don’t buy Crazybaby Air!
Erne
what was the email address? I am also trying to contact them. please let me know. Thank you.
Do not buy. Ever. At all. I am affraid to say the company is a joke. Their support is terrible and the and they refuse to work with people for a refund or replacement.
PLEASE check out the "crazybaby air - support group" on Facebook before you make your decision.
Hey just want to give you guys a heads up that there is a typo with the crazybaby air on massdrop. The airs are water resistant with a rating of IP66 not waterproof IPX6 so keep that in mind before purchasing this. Here is the link to their website https://crazybaby.com/air
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Chriscan
IP66 and IPX6 are the same thing when talking about a product's water resistance because the second digit indicates the product's liquid ingress protection rating. The first digit (6 or X or whatever) is an indication of the solid particle protection rating.
Not that it matters. These earphones are terrible and I'm sorry I backed them on Indiegogo.
Got mine from Kickstarter. And what everyone said about it is true. The connection is very bad. I can only use it effectively while driving (because I'm in a close space and no other signal to interfere with the connection, I guess).
I would save the money to buy something off the shelf that has been tested before.
Do not buy, it's awful everything came up short. Customer service is non existence, Bluetooth cuts out more often than it stayed connected. The list goes on and on ....
READ THIS FIRST: I'm an Indiegogo backer and got my Air headphones about a month ago. Long story short - they suck. They keep disconnecting even when I hold the phone in my hand, not to mention putting it in my pocket. The comments section on Indiegogo is full of people complaining and asking for a refund. What a terrible product.
TL;DR - Don't but these headphones. Ever.
Been waiting since April for my igg pair to arrive. Good luck everyone
We wanted to again thank the Massdrop members for their comments. For those still considering whether or not to take advantage of this drop we wanted to post some very helpful published reviews and articles for your reference. Please check them out! https://www.forbes.com/sites/bensin/2017/07/04/apple-airpods-vs-crazybaby-air/ https://www.youtube.com/watch?v=Y7OHr5MOP7M http://www.scmp.com/lifestyle/article/2106230/wireless-earbud-challenge-crazybabys-air-vs-bragis-dash-pro
For all USA indiegogo backers, if you are experiencing challenges with your Air please reach out to our North America customer service department, we are eager to address your challenges. You can call toll free 877-589-2478 or email service.na@crazybaby.com.
CrazybabyUSA
lol the company probably paid them all of with the 2.7 million dollars they raised.
I'm actually still waiting to receive my Indiegogo order. Between this, the Trinity Air, etc. no one seems to be able to implement these well.
I was all set to buy these when I entered this discussion and from what you guys were saying about this product it's seems like you saved me from making a 160$ mistake (price plus shipping) , thank you for being active and reviewing this product and saving me from this mistake.
yoav1515
yeah they are a real pain in the ass. Ive hardly used mine since ive actually received them. A shame really, because they sound great when they stay connected. I wish they had a wired option.
I got these off indiegogo as well ...
It is unfortunate that most of the negative reviews are true as I have the same abhorrent experience with Crazybaby and their product.
1) buttons are NOT tap to operate - there is an actual tiny button you have to physically depress to operate on each respective ear piece individually one at a time to turn on and off and to operate functions (good luck trying to do that while wearing them on the move) 2) charging is a nightmare ... a lot of trial and error and manipulating earpieces in pod to get a positive connection before charging light "breathes" - having said that - do note once capsule is closed and if you carry them or move then about they are highly likely to lose contact and hence not be charged up at all 3) needs direct line of sight (no physical obstruction) between streaming device and earpieces or connection will drop 4) voice calls are not in stereo and barely audible on left ear piece only 5) support is literally non-existent ... No answer at all to all of my emails requesting for support - now their pitch is you'll get support if you reside in North America? Real smooth Crazybaby - guess that is what everyone who are not living in North America and who have been lied to needed to know about your utter failure to redress all the genuine issues faced.
I hope by this disclosure and a number of backers in this community who took time to reveal the truth here that it will convince some undecided buyers not to purchase this inferior product and change the minds of those who have intent on buying to put your hard earned money to better use elsewhere to save yourself the grievances.
szzzz
Thank you! I was looking towards purchasing these, but it looks like you saved me a pretty penny. Your review and concerns chime in witg what other users are saying.
I have 2 pack of this headphones from indiego : 1 black and 1 white . My review of them is : 1. The black ez to connect bluetooth device but the signal drop frequently and easily. When your hand or your head is wrong position, the signal drop (mainly right ear bud). The problem is more seriously if it has some wireless device around you 2. The 2nd one is white pack (I believe it is developed after black pack) has the connection is more stable. However it has the problem with pair and connect bluetooth device , its really hard and painful . I also have the problem with charging earbud in the capsule. When I put the earbuds inside capsule (already make sure the light is breath on ) . After the capsule's light turn from orange to off, I use the earbud but it turn off and feel like it hasn't been charged yet. Finally the support is terrible, I created the ticket and send email to report "need to replace the black air" but nothing happen or reply. No idea the "1 year global warranty " using for
So sad to see when MD puts horrible products on their store. Hopefully this drop ends soon before any more people buy this.
Do not buy these. I bought them off of indiegogo. The sound is pretty ok when they work, but the connection is absolutely terrible. It will fade in and out more than it plays continuously. I waited almost 9 months for mine and they were not worth it. They look great on the outside but seriously not worth it. Save your money and get something better. Go look at the indiegogo page if you dont believe us. Its just mass carnage in the comments.
koster723
Thank you for your support in purchasing the Air by Crazybaby through our initial Indiegogo campaign or other offers. We are sorry to hear that you are experiencing connectivity issues with your device and Air. Air offers Bluetooth 4.2 and the latest accompanying CSR chip to ensure an extremely stable connection. Traditionally when working with Bluetooth connections the preference is for indoor use as the enclosed perimeter creates a more stable environment. Bluetooth has the option for outdoor use where occasional interference may be experienced. Interference should not be consistent, ongoing or impeding. If you feel that you are having an issue with connectivity that hasn't been resolved we encourage you to contact the North America customer service department for assistance with troubleshooting the connections or for possible options of a replacement. You are welcome to reach out to our North America customer service department if you are located within in the United states by emailing : service.na@crazybaby.com or by calling toll free: 877-589-2478.
CrazybabyUSA
This is just like indiegogo. You guys just copy and paste a solution message and hope that its going to resolve the problem. This is why people are angry about this product. This doesnt fix the fact that the bluetooth is shotty despite the 4.2 and upgraded chip. I have used beats wireless and Lg wireless and have never lost connection outside or inside. Didnt have to wait almost a year for those either.
Sound quality is average at best, with a whopping mid bass hump, conversations are from one ear piece only (stated as true stereo design). Build and bluetooth connection quality is patchy. Also, user reviews do not match professional reviews.
deeks
Thank you for your support in purchasing the Air by Crazybaby through our initial Indiegogo campaign or other offers. We stand by our product specs for premium quality and sound with our true wireless headphones. Air has the widest range of frequency available on the current market. If you are dissatisfied with the sound produced with your Air you are welcome to access the Crazybaby app where you can customize your EQ and enhance your listening options. The app is not required but does provide additional sound options. We are sorry to hear that you are also experiencing connectivity issues with your device and Air. Air offers Bluetooth 4.2 and the latest accompanying CSR chip to ensure an extremely stable connection. Traditionally when working with Bluetooth connections the preference is for indoor use as the enclosed perimeter creates a more stable environment. Bluetooth has the option for outdoor use where occasional interference may be experienced. Interference should not be consistent, ongoing or impeding. Some general suggestions to minimize and or resolve interference's are to re position the device connected to the headphones closer in proximity. This could be moving the device to a new location or pocket. Disconnect the headphones and reconnect them to the device. If you are using an Android some customers have reported and offered feedback such as clearing the blue tooth cache on the device and reconnect the device to blue tooth, to begin with a fresh connection. If you still feel that you are having an issue with sound and or connectivity we encourage you to contact the North America customer service department for assistance with troubleshooting the sound and connection options and or for possible options of a replacement. You are welcome to reach out to our North America customer service department if you are located within in the United states by emailing : service.na@crazybaby.com or by calling toll free: 877-589-2478.
CrazybabyUSA
We shouldnt have to disconnect and reconnect every 5 minutes for these to work. The product should work the way its sold to work. We shouldnt have to mess around with "well try this or reset that or maybe charge them more". Honestly I really like the product, but the bluetooth is just terrible. I have used them inside outside and upside down trying to get the connection to not drop and it still drops every time. Im kind of peeved that I spent my money on this when I could have had a product that works consistently and doesnt have half the issues. The no updates for over a month when people were asking for them daily and asking where their orders were didnt really inspire a lot of confidence, and then to receive an inferior product to what was portrayed after waiting for 9 months really just finished it off. If you find a way to update a driver or something to make them more stable then I think you could salvage some of the situation, but you have a lot of very upset customers that are not going to help you going forward on sites like this.
I own these and after waiting eight months for them off of the Indiegogo, they are not worth it.
First, who designed the case? The little dots denoting whether the case is locked or unlocked are so small and nearly match the color of the case itself. This makes it extremely difficult to tell what position the case lock is in. So I constantly turn the wrong way. Second, charging the earbuds is not the easiest thing. You would think that just setting them into the case would cause them to charge. Well, that is not the case. I have put them in the case a few times to find them not charged hours later. This is because even though the earbuds seem to ‘click’ when seating them in the case, they are not really seated and thus not charging. I have now gotten in the habit of making sure the earbuds are glowing before closing the case. If they are not, I wiggle them a bit to make the contacts connect and get them to charge. Third, turning the earbuds on is a pain. I know they are tiny, that is great but what a pain to turn on. I have found that if while pressing the button on each one my other fingers cover the charge connectors, the earbud will not power on. So I have to very delicately and precisely position my fingers to turn the units on. Forth, why do the same annoying thing as all other earpieces by having flashing glowing lights? And to make it worst, now I have two glowing lights in my ears to disturb other people. These items should be discrete. I understand having a light to know when the unit is on, but put the light on the inside when it will not show to other and will only be of use to me to check the unit. I do not need to advertise to everyone that I have something in my ear. Fifth, connectivity is just as bad as any other wireless headphones I have used. I cannot have my iPhone in my right front pocket without the right earbud losing its connection constantly. Come on, that is less than a 3 foot distance with a thin fabric in the way. And the left does not disconnect and it is further away with more obstruction. This has been one of the things about wireless headphones I have hated the most and you did not solve the issue. Lastly and the most annoying, I thought these units where supposed to have a usage of about 3 hours per charge. Or is that 1 1/2 hours for each ear bud for a total of 3 hours? Because each time I have used them I do not get more than two hours before they shutdown. That is horrible especially when I remember seeing emails about how superior the batteries where going to be. And I believe production was even delayed due to waiting for the better batteries. I can say the sound is good, but with all the other issues and problems, it makes it hard to like these earbuds. Did I just get a bad pair?
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dls619
Thank you for your support in purchasing the Air by Crazybaby through our initial Indiegogo campaign or other offers. We appreciate your feedback on the capsule and locking mechanism and we are happy to forward the concerns for feedback to the appropriate departments for consideration. In general here is what we suggest to customers for charging issues: There a few things to consider if you are experiencing charging issues with your Air and or the Air Capsule. The first thing we encourage users to do is to make sure the small plastic stickers are removed from the earbuds, then ensure that earbuds are inserted into the capsule correctly and secured in the right position. Charging is confirmed when the notification lights start to slowly breath on and off. Once the lights breath you are then encouraged to close the capsule. If the lights do not illuminate it may be the ear bud is not in the correct position to receive the charge from the charging prongs. If you experience a short battery life please allow the earbuds to drain from power and the capsule to drain from power. Once drained we encourage you to plug the capsule in and allow for a full charge. This is indicated by the light at the end of the capsule. Once the light changes from orange to green and then to no light it will indicate the charging system has fully been charged. Please open the capsule while charging to verify that the notification lights are breathing and without use close the capsule to complete the full charge. This will help to reset the capsule and the earbuds, starting from a fresh connection. Traditionally when working with Bluetooth connections the preference is for indoor use as the enclosed perimeter creates a more stable environment. Bluetooth has the option for outdoor use where occasional interference may be experienced. Interference should not be consistent, ongoing or impeding. Some general suggestions to minimize and or resolve interference's are to re position the device connected to the headphones closer in proximity. As it you have tried this option of moving the device to a new location or pocket we would suggest that you disconnect the headphones and reconnect them to the device. If you are using an Android some customers have reported and offered feedback such as clearing the blue tooth cache on the device and reconnect the device to blue tooth, to begin with a fresh connection. If you still feel that you are having an issue with charging and connectivity we encourage you to contact the North America customer service department for assistance with troubleshooting the charging options or for possible options of a replacement. You are welcome to reach out to our North America customer service department if you are located within in the United states by emailing : service.na@crazybaby.com or by calling toll free: 877-589-2478.
CrazybabyUSA
Thanks for the suggestions. I will try emailing service.na@crazybaby.com. I have emailed service@crazybaby.com twice and other than the automated response, have not gotten a reply for weeks. Maybe the North America Customer Service will be better.
Can the lights be turned off? I assume that would extend the battery life.
Just received my pair of Air this month from IGG. The sound quality is actually not bad. The left bud which is the master bud, it lasted more or less 3 hr as advertised, but the problem is they recharges very slowly in the capsule. Took me half an hr to charge up for only 15 min use, gotta use the cable to charge faster at home. But anyways, its not a bad earbud.
IPad
Thank you for your support in purchasing the Air by Crazybaby through our initial Indiegogo campaign or other offers. If you are experiencing slow re- charging with the capsule we would suggest following some of the charging options. There a few things to consider if you are experiencing charging issues with your Air and or the Air Capsule. The first thing we encourage users to do is to make sure the small plastic stickers are removed from the earbuds ( This may not pertain directly to your issue but customers who experience charging issues may find this tid- bit helpful), then ensure that earbuds are inserted into the capsule correctly and secured in the right position. Charging is confirmed when the notification lights start to slowly breath on and off. Once the lights breath you are then encouraged to close the capsule. If the lights do not illuminate it may be the ear bud is not in the correct position to receive the charge from the charging prongs. This may help your specific issue: If you experience a short battery life please allow the earbuds to drain from power and the capsule to drain from power. Once drained we encourage you to plug the capsule in and allow for a full charge. This is indicated by the light at the end of the capsule. Once the light changes from orange to green and then to no light it will indicate the charging system has fully been charged. Please open the capsule while charging to verify that the notification lights are breathing and without use close the capsule to complete the full charge. This will help to reset the capsule and the earbuds, starting from a fresh connection and may help boost your re-charge times for the on the go charging options. If you still feel that you are having an issue with charging we encourage you to contact the North America customer service department for assistance with troubleshooting the charging options or for possible options of a replacement. You are welcome to reach out to our North America customer service department if you are located within in the United states by emailing : service.na@crazybaby.com or by calling toll free: 877-589-2478.