lauriefujimotoHi @lauriefujimoto,
I'm sorry to hear that. I am working with the vendor on how best to handle these types of situations. I will reply back here with directions as to working with Massdrop or the vendor directly. I should have an answer in the next day or so.
lauriefujimotoHi @lauriefujimoto,
The vendor said you should contact them directly and to include a picture of what you're describing.
Vendor is Sullivans, USA
Email: sulnotions@sbcglobal.net
Phone: 630-435-1530