Massdrop Blue Box: Spyderco Native 5search

Massdrop Blue Box: Spyderco Native 5

Massdrop Blue Box: Spyderco Native 5

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Just picked up my package. S30V with black G10. I received the $10 rebate so I won't complain. Nice knife for $79.99. Used my $15 checkout credit to join the Dragonfly blue box. We'll see how that one goes...
Still crickets in my mailbox.....
Just recieved, not only did I not get the s35vn but I recieved the sharpener and I had to pay $53.17 in customs fees. Not all that impressed that’s for sure.
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Just got an email from customer service. The credits are not for everyone who joined the drop. Just those that got an S30 knife. I’m fine with that. hope everyone is finally happy with this mess!
CPM S30V for me BUT I did also receive the tri-angle sharpener so I’m stoked. I joined the drop as I’m still waiting for the Gold steel drop to ship and liked the chance of winning something :-D Thanks for the Blue box MD great marketing and also for sorting out the issue with the blades
G10 s100v, no complaints from me.
Got the s110v blurple pretty cool. Anyone had any experience with 110v. Any good around food acids? Going to gift it to someone who works in a fruit and veg shop and uses her current h1 a lot.
Brand
Not sure about fruit acids but S110V is considered very stainless. She'll likely get a bit of patina if she doesn't promptly clean the blade but I would expect the S110V to perform exquisitely for fruit slicing.
After a long wait, it's finally arrived.
Aaaaand it's the base S30vn
Still on the fence on whether to return.
S_lim
lol
S_lim
I too received the base S3vn, and am also on the fence. The plastic handle has a rougher feel and seems lighter than the plastic on my brown-handled VG-10 Delica 4. Is this because the Native 4 uses a cheaper plastic? Can anyone explain the distinctions between the different plastics Spyderco uses? Their web site didn't seem to provide any information on the handle materials. Thank you.
Anyone got the titanium Native 5 From this drop?
Sammi
I don't think so. I'm pretty sure the fluted titanium s35vn model was discontinued. It looks like they replaced it with a fluted carbon fiber s90v for this drop. A few people got that one.
Between the initial $10 refund and the just received $15 credit, I don't know how anyone could still be unhappy. I used the credit to my a fallkniven sharpening stone! Thanks Massdrop/Spyderco!
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JakeSizzle
I'm still waiting on my $10 refund to my credit card. Got the $15 credit though.
JakeSizzle
I'm sure most would be happy if it was just free!
There has been a further update from Spyderco and Massdrop on this situation (check your emails).
Although I wish we would have been updated in a more timely manner, I am satisfied with explanation and resolution provided by Massdrop.
Props to both Spyderco and Massdrop for accepting responsibility for the mistake and thank you Massdrop for coming up with reasonable restitution.
Fixall
I already knew spyderco was a great company with a reputation for great customer service. This just shows that massdrop also has that same level of customer service. I wish this all could've been resolved faster too, but this is more than reasonable when you look at it from their point of view. Massdrop is basically the middle man between the supplier and the customer. They had to get enough customer complaints to realise it was a widespread problem, contact spyderco, wait for their response, then come up with a fair resolution for everyone, and finally implement that resolution. All of that takes time. So although I wish this could've been faster, I understand and think was entirely reasonable.
Just received the following email (I'm wondering if the people who returned their knives will receive the credit for a future purchase):
Hi all - due to the problems that arose in this drop, we have worked closely with Spyderco to understand what went wrong and how we can prevent it going forward. Below is a message from Spyderco regarding what happened here, followed by a shorter message from Massdrop regarding some ticket reply times.
Hi Everyone,Our sincere apologies for the frustration and confusion created by Spyderco shipping to Massdrop the CPM S30V steel version rather than CPM S35VN on the Native 5 Blue Box. This was a very unfortunate but honest mistake and we appreciate the opportunity to explain.
As part of our Constant Quality Improvement program in our production processes, we have ‘rolling changes’. A ‘rolling change’ is a slight variation in an existing model that does not change the price, SKU, or UPC related to that model. This includes things like small component parts, coatings and finishes and occasionally blade steels assuming they are comparable in performance and production. Each change is handled independently based on our processes and experiences with each item. Spyderco made the decision to change to CPM S35VN to CPM S30V on the Native 5 models earlier this year. Since this was intended to be a rolling change, the transition should have been seamless as old inventory was exhausted. In an effort to educate the customer and prevent confusion, Spyderco released educational information in our monthly Spyderco Byte outlining these changes.
The Native 5 Blue Box happened very near the inventory transition time where we shipped the last of the Native 5 in satin blade in CPM S35VN and began shipping the CPM S30V version. This was overlooked by our sales team because of the nature of rolling changes and our internal processes. Massdrop and Spyderco have heard from many of you regarding the lack of communication from Massdrop. We can assure you that Massdrop has been passionately working on your behalf with Spyderco to resolve the issue during this time.
To right the situation, Massdrop has generously provided credits to those customers that received the CPM S30V version and have continued to be accommodating with full refunds for those customers who prefer a full refund.
We appreciate your understanding in this matter as it was an error on the side of Spyderco, not Massdrop. Massdrop customer service is ready to take your questions and comments and everyone at Spyderco is committed to working with Massdrop on any further issues that may arise.Thanx,The Spyderco Crew
On top of SpyderCo’s response, we would like to touch on the delay in our initial response to many members emails. The response time is not one we consider acceptable and we sincerely apologize for the time it took to get in touch with everyone. This delay was due to an overall backlog in customer support tickets and we are working to ensure this is not something that happens again.
As a token of our apologies for the lack of communication around the issues with this drop, we have added a $15.00 credit to your Massdrop account. It will remain active for a year, during checkout it will automatically apply as a discount the next time you join a drop. Please note that it is good for one-time use which means that there won’t be a remaining balance.The team at Massdrop
Colinallthecarz
Hmm. I’m still yet to receive any correspondence about this Even after emailing them. I’m happy with the drop but there are a few people who got the same knife I did that did get an email
Colinallthecarz
I haven't gotten an email, credit or anything...
Today I got my Native... and it's a FRN S110V :-) So I actually couldn't complain... BUT: Because MD put (like expected) the MSRP on the package, which is $190 for this version, I needed to pay additional 53€ (~$61) customs and fee... :-/ At least I didn't end up with S30V, but it's not that bargain I was hoping for... Btw I didn't get any $10 back yet (paid via credit card...), but let's see. All in all I'm a bit disappointed about how this whole story did end and how MD handled these massive issues regarding this drop! Probably my 10th drop and never had any complaints, but this was pretty questionable!
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Wie kam denn dein Zoll auf Gewinnspiel?
Florian_R
Gar nicht, weil es eben irrelevant für den Zoll ist. Ich musste Abgaben und Steuern für den Wert, der auf den Papieren beim Paket ausgewiesen war, zahlen. Also für den MSRP (=UVP) von $190. D.h. so lange MD den MSRP angibt ist eigentlich egal, was man tatsächlich bezahlt hat...
Scored a maxamet. Happy.
7x7x7 @ .9lbs.
C41PBK5 in s30v Black FRN C101GPDBL2 in s110v Blurple G-10
I’ve got a friend I’m gonna gift the black one to. Got the $10 back. Hard for me to complain a whole lot.
Cheers!
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NorCalMatt
I also received the $15 credit towards the next drop, which I used on the other Spyderco Dragonfly drop recently ;)
The most annoying part of this is that Massdrop coordinated with another company to offer this drop. The text of the drop suggests that other company is Spyderco.
That this could have been avoided with simple, coordinated peer review of the drop is disappointing. How many resources were wasted as a result of a preventable error?
That I had specifically ordered a deep carry clip for this knife, which I ended up returning, is doubly frustrating.
So I paid for a great knife with s35vn and got a great knife with s30v. Plus I got ten dollars back. I've got other spyderco knives with both s30v and s35vn and I don't think most people could tell the difference. I'm not at all upset about the steel. I think massdrop handled this well. Mistakes happen. Not sure what people were expecting but they can't magically make a different knife appear and refund all your money just because you're upset.
Frozenspyder
only thing they really could have done better is to let everyone know beforehand what they were getting. Hard to do if they had already started shipping though because you cant cancel an order and still have that product go to the customer. The 10 dollar discount is a good move on their part in my opinion.
I received the frn s30v base model with case. I’ll be returning. Pretty disappointing to not even get the base model that was advertised, and now I have to jack around with a return. Will be avoiding mass drop in the future.
Did Massdrop drop the ball? Yes, they should verify their information.
But, I looked around for a native 5 with s35vn steel and most of the big online knife stores had no clue of the change to s30v steel. I had them open the stock on hand and check the blade and all that there seems to be out there is the s30v steel. If nothing else some of the web sites will have updated descriptions now.
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The next question, is a s35vn worth $94.22 vs a s30v for 79.99.
Brewhaus
Not unless you are a collector or just absolutely plan on putting the knife through its paces. Theres a difference in 35 and 30 in my experience. There is just a hair more edge retention, ive seen some chipping with my 30 knives in regular use before my 35 knives but it sharpens easily. I think a lot of people belive that 35 means its 5 better or something. For that much of a price difference you wont see a huge return on investment.
It's super lame I have to return my first drop, i was super stoked for this. What a let down. Well I requested a refund and return postage this morning and they had a prepaid UPS label in my inbox before noon. So I think I'd give MD another chance if something I can't live without pops up. Oh well, I have the s90v Native 5 coming from Cutlery Shoppe. Love that orange!
Where are people getting notification of their $10 off? I haven't seen that yet, I got an upgrade from the drop so I am happy but I am just curious. Thanks.
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Bigburly
I think the $10 refund only went to people who rec'd S30. If you rec'd an upgrade, I dont think you get the partial refund. You still get the $15 credit, I think.
DDro
I didn’t get anything. Emailed customer service and they said people that got ipgrades won’t grt anything. Not worried about it now. I got a good deal on the drop
I am very happy with the drop. Thank you let's do another Blue Box special
Dropped box off at UPS , for return. Knife with sharpmaker. Now the decision to delete account!! Not a happy member with Massdrop.
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Clearly I'm in the minority here, but I gotta go with Galvo on this. Its seems to be a 'Mob' mentality going on here. I think if no one else knew that anyone else was complaining (i.e. this forum) then this would be a 'meh.. i'll keep it' or a ' Meh.. I'll take the refund" and that would be that. Next drop please.. :)
Yates57
For $80 you got a knife that retails for $95 elsewhere (going forward all of the standard Native Vs will be S30) + a Sharpmaker that retails for $65.
So basically 50% off retail. Your call on whether to return but that's a damn good deal.
If only I would receive my knife...
I received a mass email stating that $10 has been refunded to my account. I then get an update to my 6 day old support ticket stating the exact same thing which was odd, but its okay, MD covered their lacking support with "[This is a bulk update. This may be a duplicate email and we do apologize but we wanted to make sure we took care of everybody.]".
So in nearly a weeks time I am yet to get an update on my refund request, I am yet to see a single official posting in the discussion board with something as simple as "We are looking into the matter.", and I am yet to see any actual service for this drop other than MD taking my money and giving me a lesser product. And after those days of confusion and waiting to see if we've been ripped off, we're told that $10 should cover the confusion and frustration. But wait, if it does not, we can get a refund....One day, when they attempt to actually process their ticket queue instead of sending automated messages.
I expected to get what I paid for, not something from an inventory purge. That was apparently too much to expect on a drop with more than one item. I was told by the helpful and faithful community that MD does folks right. I think quite a few of us are fairly skeptical on that one at the moment.
TL;DR -Lack of effort -Inability to verify products -Inability to verify postings -Inability to communicate -inability to assist in a timely manner -Friendly and supportive user community
Those at Massdrop are really banking on that last bit.
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Ah, gotcha. To my knowledge, everyone should get the partial refund. I see a few peeps below stoked about getting a upgrade+$10 back, so I assume the partial refund hit or was OTW. I got a PayPal email mentioning the refund, within 24 hours of the initial mass email from MD detailing the partial refund.
Since you did it by card, I'd check your bank account online for any pending actions. Make sure that the payment has already been made to MD. The payment process has a (sometimes inconsistent) "reserve" period where you can't access the money, the retailer is technically not paid at that time, and what the retailer can do may be limited. If you don't see anything online, you can call the bank and see if there are any pending actions from Massdrop, the bank CSR's tend to have access to more information. Beyond that, I guess you'd have to contact MD and THEN my fist response would apply :D Hope that helps, best of luck!
RRFluffy
Thanks again, appreciate your answer! Still received no mail or partial refund... But I've also read "Massdrop has generously provided credits to those customers that received the CPM S30V version...". Probably I won't get anything because I got an upgrade and didn't sent any complain... But maybe it really also just takes some time to refund credit card customers... I'll see... ;-)
Well, I think I'm going to keep my base model. It's really a good little knife.
That being said.... very disappointed with Massdrop. The $10 refund just seems cheap. Messing up the blade steel was strike one, and their less-than-impressive way of handling it is strike two.
Unless they have some really stellar deals in the near future, I'll go elsewhere with my money.
What a load of bs.
Requested a full refund and ordered a s90 native 5 from cutleryshoppe.com for $96 shipped. Congratulations to all those that got extras (plus the discount) and upgrades. Honestly, the sales on massdrop are mediocre at best, so I’ll take my business elsewhere from now on.
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I think I'll have to jump on that stretch.
Brewhaus
The pre-order isn’t guaranteed because they don’t know how many knives they'll receive from Spyderco. You can also sign up for notifications on bladehq for a chance to buy it when it’s in stock and then cancel the pre-order. If you end up with two, I’m sure you’ll have no trouble selling one.
Hey, MD keep your $10 and accept my return. I have pending sale already paid but not delivered just wandering can I cancel it.
I received a G10 S30v upgrade from this drop. I consider myself lucky, and yet I'm conflicted. On one hand, I really like the knife. Love the size, love the ergos, and I don't even mind the s30v blade. I've used that steel in several knives that I've thoroughly enjoyed. But on the other hand, when I think about this drop, I try to imagine how much I would've liked the as-advertised comparable knife...Native 5 g10 WITH FULL STEEL LINERS AND A (going by Massdrop's description) 20% TOUGHER BLADE STEEL, I start to get angry all over again. What I would've liked to have seen is an offer for a 15-20% coupon code for a future drop. That way they could've gotten us all back on board if they could show us that they can deliver on what they advertise. Instead, we all got $10 so they can try to make this all go away. That being said, I am going away. It's a trust issue at this point. And I'll tell everyone I know or ever come in contact with to never use Massdrop. For anything. Ever.
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Well this is my first. If you had something like this happen on your first, would you have gotten up to 10? Maybe so. But I won't. Sorry for the harshness. 😋
RockyTopLV66
Just keep in mind that your reaction is over an upgrade that you already saved money on none the less and an issue that was out of massdrop's control because Spyderco changed the production on their knives, not massdrop's selection. That they just tried to give you a deal and a chance at a better knife and still gave you a discount at the end even though you already saved money on a knife better than the one you signed up for. Also it is not by any means 20% tougher.