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I would just like to make a point about some comments mentioning some range/dropouts issues. First there is a video a few post down demonstrating the normal range and antenna performance that our device normally offer. That's the performance the vast majority of our customers get. Now, a couple of points. Bluetooth 5 is very very new. We have I believe the first (the only?) receiver that comply to Bluetooth 5, in theory it gives a lot of advantages and it IS backward compatible, but as with anything new, everybody else has to adjust too and since there are so few devices that uses it, in some cases there are still some glitchy particular edge cases. In any case your satisfaction is guaranteed you will not be stucked with a device that don't work well for you. Antenna systems are always a 2 ends thing every cases are different and range will vary, according to numerous parameters as it's a transition period. Patches are being developped, Operating systems adjust and we are working hard on our end as well to find what we can do on our end to understand and resolve those isolated cases issues. They are isolated cases, a couple thousand units are being used everyday without problems, for those who do experiment problem, most of them should be resolved and I'm quite certain than in a few month when BT5 become a more common thing all of this will be a thing of the past. Again it's a transition and everything else you use has to adapt. That doesn't mean you should be satisfied and just wait till it get fix. We want all of you to enjoy Get and we want you to enjoy it now. If some of you find it's not performing for your use case you should write to us about it and we'll do what's possible and if not you'll get refunded. We do know that issues are isolated cases and they are being worked on.
I recently received my Bluewave GET and... wow... super disappointed.

I am having significant dropout issues on both my phone and PC Bluetooth -- issues that do not happen with other Bluetooth devices. If I'm ~8 feet away or so, it starts to drop out, and if I'm moving around (even if the phone is literally in my pocket and the Bluewave is clipped to my shirt) it drops as well - which is bad for a device I'd like to use when I'm jogging or working out.
Also, there is significant hiss coming through on my headphones, both my IEMs and more sensitive headphones, and it's very annoying - I don't get that level of hiss from other sources. Almost everything I've plugged into it, save for some high impedance Sennheiser cans, has some degree of noticeable white noise hissing, which is louder and more annoying than what I get from the actual headphone jack on my PC or phone.

I will say that when it's working correctly, the sound is very good, and I didn't know such quality was possible over Bluetooth, and I was excited at the potential for such a device. However in any actual real-life use case I have for this thing, it seems to fail. I'm not going to sit still at a desk, 2 feet from the source with heavy, high impedance headphones on my head just to use this thing. I don't know if the one I have is defective or what, but I'm quite disappointed in the product and I guess I'll look into a return if that's possible.
mpbean
Hi Mp, will give you support, and accept return if we can't solve your issues. Contact us at info@bluewaveaudio.ca
Pierre111
Thank you for the response, as well as your responses and support to others in this discussion thread. I appreciate a company that stands behind its products, even if I'm having problems with that product. In the future I would at least be willing to give them another shot due to good customer service.

As to my issue - I emailed you at that address already, before posting in the discussion here.
Dropout is pretty severe with the unit I received. If my phone is in my right pocket and the get is clipped to the left pocket and my hand moves in front of the get it will cut out. My phone is a Pixel running 8.1.0. It also cuts out at a similar distance when paired with my PC so I seriously doubt the range/signal strength issue is due to both my phone and PC. Sound quality when working properly is quite good and the volume is fine when using Bluetooth on both the phone and PC and while being used as a usb DAC with the PC, however when using as a USB otg DAC with the phone it's essentially unusable due to the volume being too low. I've seen some reports of the volume wheel being loose however that is not the case with mine, the wheel is on the tighter side which is fine for me. All of the buttons seem to function properly and are easy to distinguish from one another by feel. I would prefer to have the 3.5mm jack on top as I would rather have it clipped to pants pocket as aposed to somewhere on my shirt which is why I assume it is on the bottom. I haven't been able to test battery life due to the connection issues. I will email the manufacturer about a replacement and hopefully the Bluetooth signal will be stronger on the next one because otherwise it is solidly built, easy to use and sounds good.
DAXK
Hi DaxK contact us at info@bluewaveaudio.ca we'll be able to assist you
Just get a Radsone ES100!
This sucker is small https://www.youtube.com/watch?v=8EDKT4AMDuo
I've had the Get for a couple of days now & overall, I'm happy with the unit. I have to say that, for the first time in my life, I now have a wireless connection that offers an improvement over a wired connection as it pertains to my phone. I didn't think it was possible but that's what I'm hearing. More detail, smoother & a little bit more volume. I tried it with low impedance IEM's & with high impedance audiophile grade OEM's. The overall results were consistent.

Now I will address the issues..........

1. I do wish that the amp was more powerful. The first 50% of the volume dial is absolutely useless & this was consistent across all headphones. Yes, it does over a slight improvement in volume over a direct connect but I wish that it was more. Truth be told, I would accept a lesser battery life for a more powerful amp section. In any case, this is a minor issue.

2. The dropout problem is real. While I can reliably get a stable signal for the typical 10m, it has to be line of sight. I haven't had the unit outdoors yet to see if it can do better. Walls are causing issues. This is especially true as you get farther away from the source. To be fair, my walls are particularly thick made from a concrete/plaster mix but I don't have this issue to the same extent with any of my other BT headphones. I strongly suspect that the problems relate to the metal portion of the housing for this device. It seems to make the device somewhat directional & sensitive to movements. I was able to cause dropouts by covering the metal cap with my hand when at 10+m. I have one other set of BT headphones that exhibit some of this behavior (but not to the same degree) & they have metal caps on their housings. Coincidence? I think not!

I have one other self contained BT IEM's that run v4.2 & exhibit none of the dropout issues. The BT components are housed in plastic & when in an outdoor environment, I can get a stable signal up 30m away, line of sight. The only time that I remotely have any dropout issues with them is in high signal congested areas.

The bottom line is that this is a wonderful sounding unit with dropout issues . Using it an a wireless option for commuting where all components are in close proximity will negate most of the dropout issues IMHO.
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Thanks for the info! Curious that Android 7.0 would have problems........ I really want to do some range testing outdoors but the weather here has been dismal. I don't think that my phone will optimally support an upgrade to a higher Android version. It is 3yo after all & that's almost ancient in technology terms these days. I'm eligible for a phone upgrade but I've been hesitant because I work outdoors a lot & this phone has been bulletproof. Having to upgrade to a glass backed phone with more than likely lesser sound quality has me apprehensive. Maybe a LG V30+ or an HTC 12 is in my future.......
MaverickAH
We will support you with possible tweaks, dom't upgrade your phone just yet. You will not have 30m tough, range varies from source devices but we don't reach this far
I pre-ordered a pair before these showed up on Massdrop. So far they've been fantastic on what they've been marketing towards! My only issue is that with sensitive low impedance IEM's, there is a large static noise in the background whenever music is playing.

I have tried the impedance adapter they sent free of charge ($5 shipping) and it doesn't eliminate it entirely. It helps but its still annoying at low volumes or when playing orchestral music. I highly recommend the iEMatch by iFi Audio, it eliminates the static noise entirely on the ultra setting on my IEM's (Klipsch Image R6).

While an extra $50 to get this to work properly with IEM's is not ideal for everyone, I would say that the Bluewave GET is worth it even with this extra item when using IEM's.
Can I use this to connect my iPhone 8 to my AirPods?
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Dude.....They don't even have a 3.5 mm pole adapter
Dangasaur
Maybe I can find a BT adapter?
Sexy item. But does it have functionality suitable for a car? Specifically - re-pair when receiving power on USB, and unpair when not receiving power on USB? I have a receiver right now that doesn't unpair so my phone remains paired to the receiver in my car even when the car is off and I'm inside my house.
sadiq
At the moment it's not the behavior. You have to manually turn it on by pressing the round button. It then connect to the last paired device automatically. It does turn of automatically tough if you stop streaming for 10 minutes so it will not stay paired like you mention. That's an interesting feature, I will work on this for a future firmware update, thanks for the suggestion. No firm date on this tough
Pierre111
It's very hard to find a bluetooth receiver that has that functionality. Right now I use a Miccus Mini Jack Rx which does this beautifully, but it's A2DP only and I'd like to come up to APTx/AAC.
Can this do line-out or the sound has to pass through the headphone amplifier? Thanks!

I mean, I guess at a maximum of a 48KHz output, the DAC isn't that great either :/
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Just to make my point clearer, at max volume we have a output voltage of 2V, (we are the only device of this kind that do 2V on single ended. 2V IS the line out standard. The class AB amp supply the current, if needed for headphones, and to be able to keep linearity of power when impedance goes down. so you do have a line out. Basically a line out is 2V-noPower-no current because the line in impedance makes the output power neglectable. For example, Most smartphones output are around 0.7 V. This is not line out standard.
Where did I make any claim? When I'm talking about distortion, I'm talking about perceivable THD. I'm saying that apart from differences in output and input impedance, there are differences in the specs of the output of a DAC (line) and a headphone amplifier. The specs are listed for the headphone-out, which aren't sufficient for me (they couldn't be in any case for such a price). However, if hooked up to a different amp, it could be fine, and that's what I was trying to determine from the beginning.

There are many ways to implement such a full circuit, but if the output at the end of the day runs through the entire amp section of the circuit, it will influence and lower the fidelity of the sound. It won't perform better than a dedicated amp, and I was looking for a great device like you're which taps the circuit straight from the DAC. I'm not as interested in the actual line level.

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