Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
EDIT: I figured out that I can make my computer recognize the device if I connect my phone to the USB cable, then disconnect and connect the cable to the DACport. After that, windows recognizes the device fine and CEntrance USB audio control panel detects everything fine. I then set the CEntrance USB audio as my playback device and the static begins as soon as I try to play music from any source. Tried various sample rates, output formats and latency in the app but so far only static
New cable from massdrop (blackberry) did nothing for me. Laptop still has issues recognizing the device. (I tried every port more than 5 times).
It will randomly recognize the DACport if I constantly plug and unplug the device. Once the DACport is recognized and I run the updater I get a different error message ("Failed to update firmware <error code: -107>")
...very frustrating... FYI (Windows 7 Prof, USB 2.0) I am in communication with David from CE but just putting this out there for others.
To both of you: I'm curious, are the laptops plugged in to power or running off battery? I've had some past issues with laptops powering USB devices that I was able to resolve by reviewing BIOS and Windows power plan settings to make sure USB controllers weren't dipping into any kind of power saving mode (just throwing ideas out there).
I just downloaded the driver on another laptop here at work and I have the exact same experience, both the difficulty in getting the USB to recognize and static once it finally does. I also had tried this on my home desktop computer a week ago and had the static problems but I didn't think anything about it back then because I got the e-mail from Massdrop about a bad usb cable before I bothered troubleshooting further