Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
1) I never was able to get it to work with my regular work laptop (Dell 54xx series). Initially it appeared to be a driver issue with the official suggested solution being "just find someone else's computer that recognizes it and update the software". No I am not joking. That did not solve the issue, yet I still get hassled about it.
2) It also does not work on my personal business laptop Dell 13.3" 7000 laptop (with Windows 10). Same issue; drivers/codecs/device/whatever cannot be recognized.
3) It does work on my home desktop replacement 17" HP Envy, but it is pointless being I have a Schiit stack for that set up. It also ran very hot with my HD600; not scold your skin hot, but enough for my girlfriend to be concerned if the device was functioning properly.
In the end; I just bought SMSL V2 DAC/Amp for my regular laptop. No issues and sounds great with my DT1350s. For my personal work laptop I found B/T cans more convenient since I travel with it much more.
TL;DR. I was never able to get it to work with my 2 work laptops and it runs very hot on my home desktop replacement. I have no clue if its my bad luck, hardware/software issues, single bad product or a bigger production issue. At this point I do not care and moved on (and also don't care for "But wait! There is another update!" or “just keep contacting support”).
I am very happy and jealous for the people that are enjoying this product. Unfortunately, from my single individual data point (which means jack sh*t) I cannot recommend it :) But it is what it is sometimes.