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Product Description
A great option for anyone who travels with an SLR camera, the FileMate ECO Deluxe features padded Velcro dividers that let you organize your gear any way you please. Along with plenty of room in the main compartment for two camera bodies, three lenses, an external flash, and a battery pack, this backpack has a zippered side pouch, interior panel pockets, and an external strap system for carrying your tripod Read More
tronfartI contacted Massdrop support about a week ago. They took a little bit to respond, but basically said that they were somewhat surprised that nothing had happened yet and were going to look into it for me and the other folks that joined the drop. I guess we shall see.
tronfartTalked to support, they told me that they were going to ship me out a bag, update me within a few days with a tracking number. It's been 2-ish weeks now.
I submitted photos and all sort of stuff today in an attempt to get this remedied. Let's see if Massdrop does its thing. To say, I'm not too happy is an understatement at this point. I have bought quite a few things from MASSDROP over the last year. I never had any issues but this is extremely frustrating since we have to prove we got the wrong thing. Make you want to shop Amazon instead.
zgreek1They replied to me acknowledging that they know there is an issue (and several others have brought it to their attention) and they are currently investigating. IMO it looks like someone messed up a SKU number, but that's just speculation.
Hey Massdroppers, it looks like the same thing happened to me as well; no backpack, just a side bag. I already submitted my ticket, so let's see where this goes. Strangely enough, the specs on the product page mention "11.8 x 5.5 x 9 " for the size of the product, which is actually the size of the side bag. I would hope the size of the backpack would be larger than those dimensions.
We've continued to coordinate with the vendor about the group's order and they've let us know that it's taken them slightly longer than expected to gather and prepare everything for individual shipment to each of you. Rest assured, we will remain in close contact with them and update the group as soon as everything is sent out.
Expect another update from us on 8/25 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Awaiting confirmation! We are still in contact with the vendor and just awaiting updated shipment estimates from them. We have a call scheduled first thing tomorrow morning and should get a bit more visibility in regards to when we can expect the group's individual packages to ship.
Expect another update from us on 8/19 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).