EQ7 Quilting Software

Aug 26, 2015

Quick update for the group, the remaining units were shipped from our vendor's warehouse earlier today and are now on the way to our warehouse. We should have these in our hands early this coming week and we have notified our warehouse team to prioritize all remaining orders for this drop.
We will update the group as soon as the remaining orders arrive.
Thanks for your patience and expect an update from us on 9/1 or sooner if something comes up.

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Aug 21, 2015

Quick update for the group, we just heard back from our alternative vendor and they let us know they will be able to source units for the group, but unfortunately they will need an additional 1-2 weeks to get the units in.
At this time we feel the best option for the remaining group is to extend the chance to cancel your orders for full refunds. We will still fulfill orders for those of you interested in waiting for the bulk order to arrive with us. Our community support team will be reaching out to all affected individuals shortly to provide additional info.
We appreciate your support and if you have any comments on how this drop was handled please contact us at the https://www.massdrop.com/support or let our community support team know any feedback you may have when they contact you.

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Aug 18, 2015

An update for the group and apologies for the delay in updating. We are revamping the site and a few things got switched around on our upcoming drop update list.
We are still working with the vendor to get the last few units in, but unfortunately they have been backordered on the outstanding units and are working on getting more. As such, we have been reaching out to some of our other vendors and believe we have found one that will be able to ship us the remaining balance of units, but we haven’t received confirmation just yet. We should have more news on this by tomorrow and will be sure to update you all as soon as we hear back.
We understand this delay is rather undesirable. If you prefer not to wait for the EQ7 software and want to have your order cancelled, just reach out to us at https://www.massdrop.com/support, and we will process the refund right away.
Thanks for your patience and expect an update from us on 8/20 or sooner if something comes up.

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Snowflake1996

Aug 19, 2015

HassanSnot sure why it would be backordered as if you go to their website they are available to purchase.

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Aug 8, 2015

Quick update for the group, the vendor shipped out the remaining units and they are on the way now! Tracking is showing an estimated date of arrival at our warehouse on 8/12. Our warehouse team will be standing by ready to get your individual orders packed and shipped as soon as the bulk shipment arrives.
We will update the group once all outstanding orders have shipped.
Thanks for your patience and expect an update from us on 8/13 or sooner if something comes up.

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Snowflake1996

Aug 18, 2015

HassanSToday is August 17th. Any update since the last one saying we would here something on the 13 th?

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SewColleen

Aug 18, 2015

Snowflake1996yeah - really instills confidence in this whole company that they have quit updating us and replying to any e-mails

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ltaylor

Aug 8, 2015

I received a notification from UPS stating that "Massdrop was shipping" me something. This was 7/29. I received a tracking number, which stated that a shipping label had been produced. Nothing has happened with the tracking number since then. Were these shipping labels produced in anticipation of mailing the product out? I wrote to Massdrop at the email address I was given, but have heard nothing further. Can I therefore presume that my order is part of this "batch 2" that is being discussed? What about this shipping label that was created?

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SewColleen

Aug 18, 2015

ltaylorhave you received your software or an answer to your email ? I'm beginning to think we have been scammed ?

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Snowflake1996

Aug 19, 2015

SewColleenno software yet. I purchased the MAC version. Hope I get it.

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Aug 6, 2015

Quick update for the group, we are still coordinating with the vendor on batch 2 of the order. We still haven't received shipment confirm from the vendor quite yet. We will follow-up with them first thing tomorrow and update the group as soon as we hear back.
Thanks for your patience and expect an update from us on 8/10 or sooner if something comes up.

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