Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
I should also qualify this by saying I am running this off of a Panamax M 5400-PM Voltage Regulator / power conditioner off the high current out.
UPDATE: Ava (Massdrop Community Support)Feb 14, 6:02 PM PST Hi , Thank you for contacting Massdrop, Ava here to assist you. I am really sorry that the amp you received caused you issues and am happy to help. I just reviewed your order and it looks like this product didn't come with a manufacturer's warranty, which would be noted on the product drop page. Since we do not have any inventory in stock, I am only able to offer a refund. Below is a link to the prepaid shipping label you will need to use to return your item to us: Return Label
Please include the RMA sheet inside the shipping box with your item. If the RMA sheet is not included, it may cause processing delays or refusal at our warehouse. If you're re-using another shipping box for the return shipment, please make sure to remove or cover old shipping labels or stickers. You must use the prepaid UPS label within 14 days, otherwise it will no longer be valid. Once our warehouse notifies us of your return, a refund will be issued to your original payment method. You should receive a confirmation email once this happens. Feel free to contact us if you have any questions or concerns and hope you enjoy the rest of your day. Best regards, Ava For a complete list of our policies and FAQ, please visit the Help Center!
However, when you need a warranty, you must first contact the dealer at the time of purchase. Then they are responsible for shipping the product back to China for repairs.After that we will handle all the rest." (Source: https://www.head-fi.org/threads/gustard-h20-headphone-amp.850661/page-9#post-14129285)