Hey everyone,
We had a chance to go through our inventory of left-handed PCBs and there were many units that were mislabeled by our supplier.
We are now checking through our inventory of right-handed PCBs to ensure there are no contamination there either.
We expect all checking to be completed by next week and shipping to be completed by Friday 9/29. However, this is contigent on us having sufficient parts after checking through the inventory.
Currently, we appear to have more right-handed PCBs than left. We are hoping our check on the integrity of the left-handed inventory will balance this.
Rest assured our aim is to have everyone taken care of, including those that have received duplicate PCBs. Note that a new production run of PCBs would take some time, but if people are comfortable with waiting, that will be one of the options.
YanboWuAny commercial gesture for people who just wait wait, read discussions, wait wait, read discussions, wait wait ? They paid the same price, I think you can understand that's it's quite unfair.
YanboWuSo we should know whether there are enough left hand PCBs by early/mid next week?
If we need extra PCBs made, it should be done asap....it's simple math once the inventory is check is done. We shouldn't have to wait until after they all ship out to get the order for more if needed.
YanboWuAny chance we could get an update today? That Friday shipment time isn't looking so great now. Seems like you guys like pouring gas on the fire by printing all these shipping labels and then not fulfilling them.
YanboWu@YanboWuNow that the inventory check should be complete can we get an update on how many left hand PCBs are available vs. how many support tickets are open? I'd really like to know how much longer it will be until I have all the parts to build my board.
YanboWuCan we get an update today please?
How many PCBs are left vs. how many need to be shipped seems like a very simple question that could be answered now that the inventory is complete.
YanboWuShipping notification has been removed from our orders. Are we going to receive keyboards or not? Please be straight with us. At this point your total failure to communicate is damning evidence you guys aren't working on it.
Even if you need to purchase new boards, that shouldn't take more than a call to the vendor and then a post here to set everything straight.
We had a chance to go through our inventory of left-handed PCBs and there were many units that were mislabeled by our supplier. We are now checking through our inventory of right-handed PCBs to ensure there are no contamination there either.
We expect all checking to be completed by next week and shipping to be completed by Friday 9/29. However, this is contigent on us having sufficient parts after checking through the inventory.
Currently, we appear to have more right-handed PCBs than left. We are hoping our check on the integrity of the left-handed inventory will balance this.
Rest assured our aim is to have everyone taken care of, including those that have received duplicate PCBs. Note that a new production run of PCBs would take some time, but if people are comfortable with waiting, that will be one of the options.