Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Updated 11/27: The fulfillment for this drop is complete.
Updated 11/20: Hi Everyone - I have a quick update on the HD 6XX shipment. As of today over 10,400 headphones have shipped from the June 25-30 drop (this is about 93% of the drop). The remaining orders should leave our warehouse by the end of next week.
Once these units ship, we will begin to prep the next drop for shipment (members who joined drop from 7/10-7/31). This drop will also ship out in groups, and the first batch is on it’s way to our warehouse from Sennheiser.
We’re excited to continue to ship these headphones out ahead of the estimated ship date, and I will continue to provide an update each week with the overall shipping status. Thank you all for your patience!!
Updated 11/13: Hi All - Quick update on the HD 6XX shipment. Over 8,700 headphones have shipped and we are expecting another shipment to arrive later today from Sennheiser. We’ll continue to fulfill the remainder of this order as we receive the units, and we’ll update everyone on or by 11/20 with the latest info. Updated 11/6: Hi Everyone,
We have a quick update on the shipping status of the HD 6XX. The latest batch arrived at the end of last week, and as of this morning over 7,000 headphones have shipped.
We are expecting the next batch from Sennheiser to arrive early next week. Once the shipment arrives it will go through a quality control check and start shipping shortly after.
There have been a handful of questions around how we determine shipping order. I wanted to assure everyone that we do our best to ship in order of when you joined the drop. We send thousand of orders to the warehouse floor at a time, and while there may be a slight shuffling of order due to the way orders are packed and labeled, all orders in the same batch will ship within a few days of one another.
Thanks to everyone for their patience. I’ll provide an update next week with the latest information.
Updated 10/30: Hi Everyone, Just wanted to provide a quick update on the shipping status of the HD 6XX headphones. As of today over 1,500 headphones have shipped, and tracking numbers will continue to be sent out throughout the week. We are also expecting the next batch to arrive early next week and start shipping shortly thereafter. We’ll continue to send out the headphones as we receive them from Sennheiser. I’ll check back in next week with the latest status of the shipment. Thank you all for your patience. Updated 10/20: Hi Everyone, We have some pretty exciting news! The first batch of the Massdrop x Sennheiser HD 6XX Headphones has arrived at the warehouse in New Jersey. They are going through a quality control check and we expect them to start shipping out in the middle of next week. The headphones will be shipping out in batches, and we anticipate that all orders will be shipped before our estimated ship date of December 18. If you need to change your delivery address please contact community support through your transactions page (https://www.massdrop.com/transactions) as soon as possible to ensure you receive your pair. We’re looking forward to you all receiving these headphones ahead of schedule!
Really can't wait to get them, not that I need any more cans.
Perhaps you knew that already, but I thought I'd mention it just in case.
My previous Massdrop was for an Infinity ErgoDox which shipped two months behind schedule, so having the Sennheiser shipping estimate go so far in the opposite direction is certainly a welcome change.
Grateful for the heads-up in Discussion and Email on the early shipping, [as usual there is a bit of confusion here] - no more confusion, thanks to AveryCorley.
Massdrop is clearly not ordering it by who joined first.
The best most of us can do is wait.
Even if you are the last to receive the shipping notification, you are probably together with the last 500.
That would be true if all 5000 users from the first batch are constantly active on Massdrop discussion. People have other things to do than to constantly come here to post screenshots of shipping updates. Also, isn't it more probable that most people are just happy that they'll get it 2 months before the original agreed upon shipping date than to complain about it being late a few days?
As a regular working adult who work from Monday to Friday. I understand that most people think that the "middle of the week" means it is Wednesday. But if the start of the week is Monday and end of the week is Sunday, that would make the middle of the week "Wednesday, Thursday and Friday". So let's just accept that Massdrop did indeed start shipment on the "middle of the week", which is Friday based on ISO standard.
And as quoted from the original post "They are going through a quality control check and we expect them to start shipping out in the middle of next week. " It did say they are gonna start shipping and did not say that all of them will be out on said date. And also "expect" is not a "certainty" so I would accept that everything is going well and as informed since a few of them came out and commented that they received shipping information. We are also aware that Massdrop are prone to error. But I hope you agree that sending out 5000 items is no easy feat. There are loads of information which include sensitive information so it is not gonna be just "copy and paste".
(Not directed at anyone specifically) As for those that goes like "I am the first to order so I have to be the first to get". Why not start a drop and be the only one to order and see if you get anything in the end. The only reason this worked was because you were one of the 10,000+ people and not that you are the only one. I actually think it is more fair to ship randomly than first come first serve basis.
Lastly. This may be a huge thing and I am extremely excited about it too but do remember that this is not the only thing that is sold and shipped here. Let's be considerate and think about other drops (that you do not care about at all) that are working to get shipped right now too.
They are not gonna update the numbers everyday like 50 are shipped today, 122 are shipped today, 230 are shipped today, at least I don't think they have the habit of doing that. If these 1 or 2 people happen to be the kind that do not want to waste a single effort to post to informed that they received tracking information, many may assumed that "non of the headset are being shipped at all" which is not true but would spiral into a huge rage(I can totally see that happening). There are even someone who ask for a picture of the shipping notification (politely), but he is probably just asking for a proof.
Just chill. As the saying goes, no news is good news. I rather things stay quite than to hear that something went wrong.
People are wired for "now!" And anything that's slower is distress
Naturally, MD is by no means required to do this, but I think we can all agree that good communication is enough to separate an okay service that you'll probably continue to use from a great service that you'd definitely continue to use and would happily recommend to friends and relatives.
I do agree a lack of communication is worrisome but, come on... this is Massdrop. Unless you're apart of the Keyboard community, there are hardly any comms. Everyone's best bet is Online Support.
TL;DR, Just read the first sentence. This is one of Massdrop's biggest shipments to date. Be patient and come to terms with Massdrop's lack of communication on the discussion page. It's nothing new and it is frustrating for those with the ability to type as seen on most drops. ( ͡° ͜ʖ ͡°)
Personally, I'm thrilled that there's a strong chance at getting my headphones almost two months ahead of schedule. If that doesn't work out, so be it. After all, I was originally expecting December, and I didn't complain at all about the delays on my keyboard. I understand the limitations of "on demand" manufacturing, and am just happy that the keyboard I bought was everything I hoped it would be. The delay didn't bother me at all, and while I'm eager to try out my headphones, it's not the end of the world if they don't show up early or even on time. As long as any delays aren't too excessive (for me a two-month delay was not excessive) and the product is as advertised, I will be quite happy.
But just because I'm fine with waiting doesn't mean that I expect everyone else to be equally patient. If people want to try to make sense out of the shipping process, all I ask is that they avoid being hostile. I'm certainly not going to complain if people are willing to share info in the process, as Cambo did by sharing order info. But I will argue against a claim I feel was based on an erroneous assumption, as I believe your response to Cambo was. If you want to tell people to be patient, that's perfectly fine--even if it's one hell of an uphill battle. Just keep in mind that people talking about their orders does not automatically equal impatience. Everyone in here ordered headphones with a six-month lead time, so there's at least some demonstrated ability and willingness to wait.
Well, I didn't get a dispatch email from MassDrop but I have just received an email from Customs Clearance Ltd, I was expecting import charges but I was hoping to get lucky and avoid them as it does happens when I import sometimes.
I'm in the UK, for anybody else in the UK who ordered this is the breakdown of charges I was billed for. Charges due Customs Entry £ 8.00 Import Duty £ 4.17 Import VAT £ 31.88 Total £ 44.05
They say that once I've paid that I'll receive them within 2-3 working days.
This is the first time I've ordered a custom product from Massdrop and it be far ahead of schedule. I believe I joined the drop when it was extended to 11,000, so I may still have to wait until December. I have these discussion pages to humor me in the mean-time.
But back to your idea, an express fee isn't a bad idea at all. Massdrop said the end of December, and if you want yours ~2 months early and you're willing to pay something to be part of that pool of people, why not? If anything, it keeps it fair to those who don't pay for it because they're still receiving their pair by the original ship date and they know everyone receiving before them paid extra money to go first. The system now is definitely frustrating for those who ordered on t he 25th-26th; If I had ordered that early, I'd definitely be peeved that people who ordered late towards the 30th received theirs before me.
I'm surprised how late in the day the notification was. I figured I probably wouldn't be seeing a notification until tomorrow or next week.
Received this from MD : Your package from the Massdrop x Sennheiser HD 6XX Headphones drop has shipped. 1W AGO
I ordered July 26th. I wasn't sure if I am supposed. to be in this batch yet.
I am like the 20,000th order. Guess I'll just have to wait a bit longer.
But I don't care the slightest bit. If it hadn't been for the above posts, it would not have occurred to me to scrutinize the color. I bought them for the sound quality, not for the color of the plastic, and in the sound department they have definitely exceeded my expectations! Just plugging them into my sound card and listening to whatever lossy .MP3 files I happen to have, I'm already noticing a significant improvement in sound quality. I'm looking forward to hearing what they sound like with a proper amp and lossless audio files.
Now just waiting on my Massdrop LCX (ship that one a few months early too?) so I can try balanced output.
I recall there being over 10k for the 25-30th orders. I was one of the late joiners, joining on the 30th with very few orders left. Still getting it a full month ahead of schedule when shipped.
I'm #7692
By the way, I'd wholeheartedly recommend you go with JDS and not Massdrop. It's not that Massdrop doesn't make some high quality products, we all know they do (look at the HD6XXs many have us received already). JDS just allows you to customize it for little or no money (change ports, move them around, etc.). Plus you can get it for a steal with their B-Stock, which in my case was a very tiny scruff mark on the side I can't even see. Two thumbs up from me!
To everyone else, I was 50/50 on posting this because I didn't want Massdrop support to get bogged down in requests over nothing. So if Massdrop hasn't said yours is expected to be shipped yet, or people around your order date haven't started receiving shipping notifications yet, do all of us a favor and don't contact support. If we abuse it, it'll be more likely that it'll be more difficult to get a response from them because we'll all sound like a bunch of assholes just angry we didn't get lucky and get our headphones first. Thanks. :)
People received an e-mail with an option to update their delivery address. It's been 4 months afterall.
A couple days ago I sent an email saying I ordered the 29th, had heard 8700 were shipped and that I was in the first 7500, just wondering if you know when mine will be on the block.
I received an email back basically saying "the next batch is on the way, be happy we are ahead of Dec 18th". I was actually fine with that up until I just read that August joiners are having theirs shipped. Now I think it's rediculous I received that answe and find it to be a little condescending.
I understand having orders go out randomly within reason (500 seems generous and fair) but a month in the difference of order seems insane.
Replied back requesting a little more explanation, will see what happens.
I have to imagine though that my 3 years or so was just bad luck, because otherwise I'd really not expect audio-gd to be so popular in the audiophile headphone community. Mine was also a pretty early .32 version of the NFB-15 and I think at a later point they added vents similar to the NFB-11.
Whenever someone complains that they "deserved" a earlier ship date, massdrop should move their date back a day. That or maybe massdrop should never ship orders early again even if they can.
Update, 11/26: FedEx says the package will be delivered on Wednesday, 11/29.
It is the cheapest, least reliable shipping method offered by any of the major shippers, and Massdrop have indicated in a support ticket to me that they will not be able to offer upgraded shipping due to their agreement with FedEx.
Its kind if a fly-by-night operation, where no one is really responsible for the package, and the merchant is only interested in saving a few dollars. When shipping is free, like on this drop, its not as painful, but they have charged me close to $10 for this shady, sub-par service, and its really starting to get upsetting.
Aside from just no longer shopping on this site, there doesn't seem to be much that can be done, and never shopping here again is looking increasingly attractive.
I'm sure the tracking number weirdness is black Friday / cyber Monday volume related, but the problems with Smart Post are well documented.
The personal side is that my town has a post office, but it only handles letter delivery, so the post office from the next town over handles delivering parcels. This causes frequent problems, and is the biggest reason I want to be able to use another shipping method.
Currently my headphones are marked "out for delivery", so I'm hopeful but I've been burned this far into it before.
Thanks for your help, and I will post my updates here until I have them on my head, haha. Just one more quick question. Did you have to present any documents ( invoices and what not) when you went to the customs postal office to pick them up ?
Wish you a nice evening as well :)
Sooo sorry I brought back old memories. Wasn't my intent. Still buds??