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Nimig
8
Jun 27, 2018
My headphones shipped in 24th of May. Last update of tracking is from 26th of May - PROCESSED AT EXPORT FACILITY. Is this normal? I bought the headphones in February.... Still don't have them.
CrazyMarc
7
Jun 27, 2018
NimigYou sure they aren't being held by customs? I'd get in touch.
Nimig
8
Jun 27, 2018
CrazyMarcHow am I supposed to know? And how do I check..
search
ILIAS
27
Jun 28, 2018
NimigI have seen a lot of orders including mine that seem stuck or lost but it is just that tracking stops in Germany for some reason and starts again when the order enters your country. Where do you live? It took a lot of time for my order personally but not that much. Check your country's post office tracking, usually updates faster once it has arrived there.
supersam
1
Jun 28, 2018
NimigThat seems a bit strange. Have you checked the second tracking #? If there aren't any updates there you should contact them.
Kennypt
4
Jun 29, 2018
NimigYou need to check the second tracking Number. It happened to me, it looked like it was stuck in Germany, but it was already in Portugal according to the 2nd tracking number
Nimig
8
Jun 29, 2018
KennyptWhat second tracking are you referring to? I have : DHL eCommerce Customer Confirmation Delivery by Postal provider
In the two tracking number the last update is the same..
ILIAS
27
Jun 29, 2018
NimigSomewhere in the tracking page you have to find a code like CGXXXXXXXXDE. (X meaning numbers). Then use it in your local post office tracking page.
Nimig
8
Jun 29, 2018
ILIASYep. Tried that. http://www.parcelcode.com/courier/DhlECommerce?trackingnumber=RX302176621DE
Still same last updated in May 26th. And when I search this tracking number in my local post office - no results.
ILIAS
27
Jun 29, 2018
NimigThat's sad. I guess you'll need to contact dhl or the post office. Bear in mind mine took 2 weeks to arrive to Greece from Germany, so one month for further locations might not be such an issue
Nimig
8
Jun 29, 2018
ILIASI live in Israel. Never had any trouble with shipping.. Usually shipments from usa won't take longer than a week or so.
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