Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Hey guys, want to give Alex a break as he has been powering through all of the questions since 5am this morning. You can check the current status here: <https://www.massdrop.com/buy/massdrop-sennheiser-hd6xx/talk/1566883>
- Kunal
-------- Quick update everyone,
As expected, this drop was amazingly popular. However, this increased demand on our servers in ways we didn’t anticipate which caused some difficulties processing orders this morning.
Our operations team will be manually removing any duplicate preauthorization or transaction charges you might see, and they should be reversed from your statement in the next 48 hours.
We will continue to post updates throughout the day in this discussion so that the community has a clear understanding of events and resolutions when we have them.
We apologize for any inconvenience, and thank you for your continued support.
2 hours, 200+ attempts, Oops! Uh oh!
Some difficulties...
That is something that should be expected and be prepared for. I work in this space that is a lame excuse.
I'll push to have an email sent out to those who tried to join or have requested since it ended before anything happens though so keep an eye on your email.
If you didn't get in before the drop ended, it's done. No HD6XX for you. Might as well get over it now, until a potential new batch is dropped.
I tried to order over 10 times and only got the Oops page and the spinning circle over and over.
Butting my head up REPEATEDLY against the "Ooops" page and watching the counter still go up was ... not a good feeling. Ultimately it hit 5K, meaning I was SOL and locked out of the drop.
I don't mind missing a drop if I'm too late to it. I *was* however prepared to join on time. You could do us the courtesy and be prepared as well, especially if you created so much fanfare around the event in advance.
It doesn't matter where it's made, it matters who is distributing it.
You need to make this right.
With that being said, you guys have a lot to work out. IMO, most importantly, people WERE impacted outside of your website by their CC companies locking up accounts to prevent fraudulent charges. That is a real world impact of today's systematic failures. So, during the look back, I cannot think of a higher priority item to ensure that it NEVER happens again. Not only to your own reputation but for your customers' reputation as well.
What kind of transactional system that is scarcity based and built around getting 'there' first doesn't do in order processing? And also, when will any company in any similar scenario ever be prepared for increased traffic, especially when you have the data and signs that indicate demand is huge? How come no one ever over-prepares their servers when they are expecting a surge? Why must the cheap way always be taken at the expense of customers, just so you can supposedly save some money, money that may actually be lost due to angry customers that never return? It's infuriating. Just once I would love to see an entity beef up their systems enough to meet expected, abnormal demand. Just. Once. Not that it matters, but if an amenable resolution to this debacle isn't found, I will never shop here again, nor will I ever mention this site to anyone except to tell them to be prepared to get screwed whenever there are actually good deals. >Right-Click Bookmark > Delete
i think they prepared for it (As posted previously) but somehow missed on dependencies of the transactional infrastructure
Yes they have: 1. They said they have 2....................... Huh?
No they haven't: 1. 15k request over 5k units 2. Drop live time announced 3. Complete marketing package including multiple reviews in Youtube and Head-Fi
Food for thought.
I find that hard to believe. Call it how it is, please. You guys sent us a follow up email (November 4th) on this subject acknowledging and bragging that demand had already exceeded supply when you had only announced this drop on the 3rd.
At that point in time, you KNEW you were going to have disappointed customers. Transparency before the fact would have been the best way to resolve this (for example, confirming whether or not a follow up drop would happen). There was plenty of time to prepare for demand that was pre-recorded on you own website. I believe that many of us that were attempting to place an order at 6am were cheated. It wouldn't surprise me if it was discovered that a DDoS attack helped skew the availability away from potential customers. I wonder if the orders that got through are concentrated to a specific region...
I just don't buy the "Melmac" excuse. I find it hard to believe that your system was overwhelmed this completely by just legitimate traffic.
I was here on time, 4 minutes for time i was ready. I tried for 2 hours straight, got through to paypal 2 times. Neither of which could be completed cause they stopped working...
Or, for example, do you also think Executive Platinum 100,000+ mile frequent fliers are also entitled a-holes and should not get any additional considerations?
I also want to say thank you for taking the time to deal with all of us. Most of these people are pretty angry right now, but you seem to be keeping your cool and trying to help them. Been here since 2014 and this is one thing I can say I have been very impressed by. Massdrop has always had good Customer Service imo, even with warranty stuff and the like.
Please continue to be transparent and swift with updates. Obviously, you can't please everyone with the results, but I'm sure many of us will appreciate direct and honest answers.
I was able to get my payment info in, get an authorization charge on my card, and then get the spinning join button. I got fed up after 45 minutes, and closed the window. I'd still like to get into the drop if I can, and I ordered when there were 260-ish items ordered. So I would have been in that first group of 500. I don't see it in my transactions. Knowing that there were multitudes of impatient people submitting multiple orders really frustrates me, because it really seems like the most impatient users are rewarded here. I really hope you guys figure this out.
You guys know (or have access to) your average daily traffic numbers and could have did simple mathematics to figure if the number of people that requested the headphones was higher than your typical daily traffic and contacted your web host to see if your site could handle the traffic.
I mean, you guys have a counter on EACH drop page. It's pretty disingenuous to put forth the idea that this result wasn't foreseeable and preventable.
And thanks! I'll be sure to forward your comment to Community Support. They always appreciate a digital high five.
I literally was here the moment the drop starts, but the Paypal link was already dead, not to mention despite being here on time I ended up with no transaction ever registered.
I'm in the same boat with many others. Paypal confirmation with no word from massdrop. The chances of us "winning the lotto" on this drop wasn't in our favors from the start. I can't be mad if I wasn't one of the luck ones.
Most of us in the State gotta work; those on the other side of the Earth need to sleep. Therefore, it'd be much appreciated if we know when to get ready in advance (at least a few hour) . I don't want to come back and realize the 2nd drop is ended T_T
I received a paypal authorization email at 6:05 PST and assumed it had gone through but I still don't see anything in my Massdrop transaction page.
I also never said people should use this as a 1 time trike, but for 1st time visitors this might be a tough one to get over. Personally, I probably gave MD 10 strikes before quitting purchasing things (and this is over multiple years and thousands of $$$).
I also do not understand people downplaying such a massive cluster bomb, but I agree that stuff does happen and to each their own who they decide to deal with it.
Alex - recognize what is happening here. I am taking the time to write on this forum, just like fdro, so we get to hear about a "damage control plan". Best outcome for me - a headphone with 1-500 serial # since I was on at 6:07am. Acceptable outcome - a headphone.
Too much to ask for? If you allow me to suggest a remedy - dedupe to 1 per person, offer the freed up inventory to people who missed, in the order of their "Join drop" button clicks. If I still don't get one - no complaints. Sounds fair?
Right now we are working making an ordered list of all the users based on the time they attempted to join and were denied. If it turns out all the duplicates are removed and we have left over units we will try to honor the order in which people attempted to join.
I don't have enough information to say any of that is for sure right now, but I will be sure to update everyone as soon as I can.
I tried for about an hour once the drop initially opened to get the order page to complete
I'm curious does your system keep history of people who hit the Join button, after entering their credit card info, but went to an oops page or hung indefinitely? or is this only on transaction order?
The former being what happened to me and others trying to join at 6am. Since I don't see any hint of the transaction actually going through in my transaction page or on my card history.
Also with the marketing blitz you guys did for this, there is no excuse for not expecting heavy load on your servers when the drop started. In the event that some become available, how are you guys going to handle it? Do the guys that emailed support get first dibs? Or are you gonna open the drop up and let the free for all happen again? If you guys have a record of who clicked join and at what time that would be the fairest solution. The first 5000 who clicked join get one.
For the record I also passed along the Paypal transaction number to support as well. Hopefully they can just use that ID to complete the payment.
Where else are you going to get HD-650 for $200? Thing's like Fostex TH-X00 wouldn't be possible either. They have a good amount of drop's that is cheaper than other places (some are not as good of a value as well). Are you going to stop using massdrop because of this one incident? Or will you be right back in line for when they create something like Massdrop x Audeze LCD-X for $500?
Thank you very much for your support and continuous hard work in speaking with us.
Like say if the first guy to get one got a duplicate would the 2nd guys pair then be shifted down to pair two instead of pair 3?
Thanks!
Does that mean that after duplicate removal, that there is a chance that these orders will be honoured?
The 5000 units should be allocated to the first 5000 entries registering interest in the first place, it is only the failure of the payment system that caused this mess.
But seriously, I'm not suggesting you do this but if you start bumping people depending on "join" request timestamp, that's not entirely fair either.
Thank you for the great work and updates. I know today (especially today) you're job is going to be thankless and you've been replying to complaints non-stop. I appreciate the work and updates. I'm hoping I end up in the top 500 but whatever happens happens. It was shitty not getting a can even though I was ready at 6 but I know you guys are working on it and it looks like you're working to prevent this from happening in the future.
Thanks and thank the eng. team for their hard work today.
I really hope you guys are able to work something out.
I see that already there are over 8000 people that have requested this product. Please bring 10k units back for us that where not able to get it this time even if we where on time.
For those of you not in yet but have received an authorization charge there's still hope it will go through!
My THX00 purplehearts were a complete FAIL that I've decided to return as you can't send me replacement cups, my headphone stands are late by a month and now this? This is very upsetting. Get your shit together Massdrop!
An hour later, I got the confirmation "Welcome to the drop" email and also can see the drop succcesfully in my transaction tab.
I did not receive any authorization hold email from Paypal nor did I see the $1 dollar pending charged from my credit card transaction.
Under the transaction tab, the 'Payment' status is 'pending'. So am I really confirmed getting the item and how can I know which payment method I used?
Thank you for making the HD6XX happening and hope you guys can sort out all the data. I am also one few who got through with a paypal authorization without any notice at Massdrop.
What I am most curious is Wills conversation with Sennheiser. I believe most of us who joined this drop are enthusiast at core with true love and passion for the product from Sennheiser. The easiest solution is to up the production volume to all the people who have joined this drop with a recorded in the system.
As you stated this is a community not kickstarter or Indiegogo nor are we buying Jordans and Yeezys. There is no fairness in online shopping. If this situation continue to happen it will end up just like the Shoe game each Saturday. Hate to end up using a bot to buy from Massdrop. If we truly are a community, we will work things out.
For people which is inexperienced in shopping exclusive products, you can read up on the following links: https://www.engadget.com/2016/04/07/adidas-yeezy-online-sales-block-ip-addresses/
Sold out by Complex: https://www.youtube.com/watch?v=PbsTo_JsoD0
If our payment says pending but we got confirmation email and lists in transaction page does that mean payment is gonna be processed when it ships? Also will it use our default payment aka CC? I don't remember which I used to actually get an order thru.
Thanks for the updates, Alex.
That said you can still definitely go relax and worry about the election with the rest of us. You'll get an email notification about anything that changes.
Good luck!
I was up since 6am and nothing so far. This is really disappointin. It wasn't like I was late to he drop; I was prepared and on time. This is not fair to all the customers who are prepared but did not get to join the drop. What are your plans on fixing this?
i.e. start filling the orders from the first person who failed on.
Or better yet, just get another 5k authorized for delivery a month or two later.
Sorry for the delay. Just waiting on some final testing and approvals. Still here though.
You should consider renaming your site TinyDrop as Mass part is clearly not presented here this time. This is not yet a drop for more popular headphones such as Sennheiser HD700/HD800. Please be better next time, in the mean time start buying/claiming www.tinydrop.com
I can honestly understand the rest of it with the server side issues and what not because Apple, Blizzard, and everyone else have the same issues with launches.
I tried to place an order for an hour and forty-five minutes before mine went through. At one point, I had a window open on my PC and a window open on my iPad to see whether the connection was the problem. It was only after I left work and had one window open on my phone that I received confirmations of two orders rapid-fire. That occurred at 11:05 a.m., an hour after I'd had two windows open -- one of them using WiFi and the other LTE.
Stop to consider variables before jumping on people who didn't do what you imagine.
Someone else wrote about the people who run Massdrop going out to eat artisanal cheeses and ignoring server issues for laughs -- as if any of us has a clue about how vigilant MD might or might not be.
This happens to even to the best out there. Here is an example explained the Pokemon GO phenomenon which is hosted on Googles servers.
http://www.itechpost.com/articles/35043/20161001/pokemon-go-news-google-data-explains-why-launch-staggered-worldwide.htm We invested our time willingly even though we knew there where 20k people competing for 5k units. This is already better than waiting to buy Jordans and Yeezy on Saturday not knowing the quantities and the amount of people trying to get them. If that is not frustrating enough, you have to compete with resellers which use bots to do the job for them. It’s the same with eBay sniping. Just wait in line like the rest of us and don’t be a bitch about it.
But my point is that they have made the product over hyped with youtube reviews and with some well known tech sites. Then when all hell breaks loose they will say a lame excuse that they did not anticipate amount of people who wanted this drop? They should've made some more preparation with the queuing with the order or what not. How would you feel if your in someone else position waiting for you to get the drop while seeing comments of other people getting 2 to 5 orders got through?
My *first* thought was that MD didn't prepare enough for the massive server load. The number of requests they received should have been a clue, I groused. But *then* I remembered that I have no idea what MD did or did not do in preparation, nor am I privy to whatever specific issues they faced.
But I also remembered a situation that was very much like this one: An online offer of free tickets to eight different Kraftwerk concerts in NYC a few years back. In the end, I couldn't get through to secure tickets for my girlfriend and her twin sis even though I tried from the beginning of the tickets' availability until they were all taken. Those guys hadn't anticipated the server load, either.
These things happen. They suck, but they happen. If they happen repeatedly, there's a problem, but this is the first time I've experienced an issue getting through with Massdrop.
I'd love to know *why* it happened and what they're doing to prevent it in the future, though. Perhaps it's none of my business, but honest reassurances would be good.
Thank you again.
Given that there are twice as many people who have requested this drop now than the first time, it gives Massdrop more leverage to negotiate a better deal with Sennheiser, which means the Massdrop profit margin would increase at the same sell price. Any company would love to be in the enviable position of having potentially $5.7M in sales waiting for them ahead of receiving any product into their inventory (28.5K requests x $200/headphone). This # will only increase once the drop starts as word gets out and some members will want to buy more than one. Although I suspect Massdrop would keep doing smaller drop sizes (10K, etc) to keep interest high.
Besides, Sennheiser is not cutting into their HD 650 sales much - I personally hadn't considered the HD 650s because I couldn't justify dropping $350 on a pair of headphones previously but I can rationalize $200 for HD 6XX. I'm sure that I'm not in the minority - many are being turned onto a product they wouldn't buy otherwise. Furthermore, it is likely that there are some Massdrop members who will buy HD 6XX and, impressed with the sound quality, later upgrade to a more expensive pair of Sennheiser headphones.
While this may be the end pair of headphones for you, there will be many people who will go on to buy other audiophile equipment - including Sennheiser's higher end headphones. It's easy to get sucked into this hobby once you hear what is possible. Even you, 5+ years from now, may find yourself seeking the Sennheiser sound signature that you've grown accustomed to after listening to the HD 6XX and I doubt that you would buy one of their lower end models as it would seem a like a downgrade.