Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
The headphones themselves are great though. They sound amazing and are worth the price but build quality is an issue as they're made mostly of plastic.
Just a heads up for any Canadian buyers. Dealing with support after my K712s breaking within a year has been a nightmare and I wouldn't wish this experience on anybody.
I wouldn't worry too much about buying these. If you happen to break them after Massdrop's warranty ends though, good luck getting them repaired or replaced if you bought them from another country.
The warranty in the K7XX's case may be different but that doesn't change the fact that AKG is by far the worst company I've contacted in terms of customer support. The distributor I purchased my 712s from shares the same experience and has decided to stop selling AKG Pro products as well.
Edit: I went and read the drop page and it states that there's a two year warranty from AKG on the K7XXs. So Massdrop covers 1 year of warranty for all purchasers (whether they're from the US or Canada) but after that, all Canadian buyers are left without support from AKG (directly contrary to their warranty terms).