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Is the PC37X open-back or closed-back?The PC37X is an open-back headset.
This means that there is no physical structure that envelops the back of the drivers. In general, open-back headphones have a superior soundstage when compared with closed-back headphones. This is because a closed ear cup produces reflections in the sound. This means the perceived location of a sound is more precise, which is specifically important in gaming (think CS:GO).

What are the drivers in the PC37X? How is the sound quality?
The Massdrop x Sennheiser PC37X uses the same drivers as the Sennheiser PC 373D.
Regarding sound quality, the PC37X is very comparable (if not superior to) audiophile headphones in the same price point, and it sounds better than the vast majority of gaming headsets.

How is the mic quality?
The PC37X has one of the best mics among headsets that we’ve tested. Most complaints for gaming headset mics are a result of either hardware issues (manufacturers using cheaper parts or making suboptimal design decisions) or software issues (manufacturers adding an on-board soundcard or proprietary software that performs poorly). On the hardware side, the PC37X contains a mic that is designed specifically by Sennheiser (which has extensive experience as a microphone developer and manufacturer) for high-volume, low-distance recording. On the software side, the PC37X has no signal processing and outputs straight into the mic jack on your motherboard or soundcard, therefore avoiding any potential issues.

Is the cable removable?
Yes, the cable is removable and replaceable.

I plugged in the PC37X and the sound or mic doesn’t sound right/good?
Most issues that users have experienced are due to problems with their computer hardware or software setups. Unfortunately, it can be hard to diagnose the specific reason or root cause. @acey for example has written a reply to help solve one user’s problems (*1).
One thing to mention is that, it’s generally recommended to plug the headset directly into the sound card (as opposed to using front panel audio ports) in order to minimize interference.

Does the PC37X work for console gaming (PS4, Xbox One, etc.) or mobile or mac?
Yes, however, you will need an adapter or a separate cable. The included cable ends in two jacks (headphone & microphone) whereas most consoles/phones have one port that takes a TRRS (4 pole) AHJ/CTIA standard 3.5mm jack.

If you want an adapter, something similar to this one (*2) should work. For Macs, something similar to this one (*3) should work.

If you want something more sleek, you can get a cable that plugs straight into the headset and ends with a TRRS jack. Something similar to this one (*4) would work.

Is there a limited amount of units available?
Yes, for the second production run, we are limited to 600 units. We are currently working with Sennheiser to increase the limit.

Will this drop be available internationally? What will be the shipping price internationally?
Yes, the drop will be available to all international countries that Massdrop ships to. International shipping will be around $15.


We will continue to add to the FAQ as more questions arise.
*1: https://www.massdrop.com/buy/massdrop-x-sennheiser-pc37x-gaming-headset/talk/1618390
*2: https://en-us.sennheiser.com/pcv-05
*3: https://en-us.sennheiser.com/pcv07
*4: https://en-us.sennheiser.com/accessories--unp-console-cable--game-one--game-zero
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Ah, I see, I was misunderstanding what you were trying to say. Thank you for clarifying.
,
My PC37X works with my sound cards and adapter to my PS4; it sounds like your headset needs in-warranty repair. If you are in the US, try this website: https://service.sennheiserusa.com
This or the Philips SHP9500S
This comment will probably get buried but I figured I would offer my opinion. I researched headsets for hours before settling on these. I would like to start this review by saying these are nice headphones, they work great, and I do enjoy them. However, if I were to start this process over again, I would not buy these and here is why:

1) I have a large head (size 7 3/4 in baseball caps) and these are a little snug. They end up hurting after long hours gaming. I sometimes game for 4-5 hours at a time (if not more). They hurt the top of my ears and I look forward to bathroom/drink breaks to give my ears some relief.
2) This is probably obvious given the make of the headset, but if I were to buy another pair, I would want closed back headphones. Yes, open back have a larger sound stage but in noisy environments, this headphones are hard to hear (even on the loudest setting). I am lucky enough that my current set-up has three tvs for gaming (one friend on each tv) and two tvs for sports (especially important during the start of the mlb season with nba/nhl playoffs on... but I digress). It is hard for me to hear my game with so much going on. Again, this is probably obvious to some of you, but for others like me who were new to this process, this is important.
3) Probably most important. If I were to go through the process of buying headphones again, I would invest in a very nice pair of non-gaming headphones. I would then buy a mod-mic or connect an external mic to my system. I cannot stress this enough. I read hundreds of reviews that recommended doing this but being lazy/never having done this before, I did not take buying a separate mic/headphones serious. GO THIS ROUTE!!!!!
So my cable ended up looking like this after it keeps hitting my shoulder when I wear it. Should I cut the braiding so the cable isn’t bent?


Specter0890
Hey there... if you haven't already, I would head over to the Support page (https://www.massdrop.com/support) and drop them a message. This looks to be a defective cable and I don't know that I (personally) would start cutting into it. I had a different issue with my set and they were very helpful at getting it resolved quickly. Best of luck!
how do these fit on an oversize head? i have constant issues with headsets being WAY too tight.
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... just the trilogy?? :D

The Complete Robot (1982) Collection of 31 Short Stories about robots.
  1. The Caves of Steel (1954) His first Robot novel.
  2. The Naked Sun (1957) The second Robot novel.
  3. The Robots of Dawn (1983) The third Robot novel.
  4. Robots and Empire (1985) The fourth (final) Robot novel.
  5. The Currents of Space (1952) The first Empire novel.
  6. The Stars, Like Dust-- (1951) The second Empire novel.
  7. Pebble in the Sky (1950) The third and final Empire novel.
  8. Prelude to Foundation (1988) The first Foundation novel.
  9. Forward the Foundation (1992) The second Foundation novel.
  10. Foundation (1951) The third Foundation novel, comprised of 5 stories originally published between 1942-1949.
  11. Foundation and Empire (1952) The fourth Foundation novel, comprised of 2 stories originally published in 1945.
  12. Second Foundation (1953) The fifth Foundation novel, comprised of 2 stories originally published in 1948 and 1949.
  13. Foundation's Edge (1982) The sixth Foundation novel.
  14. Foundation and Earth (1983) The seventh Foundation novel.

  15. And then theres Fear, Chaos, and Triumph. What memories. wow.
Hari_Seldon
I’ve read 1-4 and 8-10. Thanks for the list I’ll fill this out!!!
Does the end of the cable split into 2 inserts(one for mic and one for speakers)?
How does the fabric feel. Is it leathery/cloth, smooth/coarse?
What is the size of the ear pads?
Is there any software that comes with this?
Can the ear cups swivel or turn?
Vandorlot
1. The cable splits into mic and audio
2. The cable is fabric and rubs against a shirt making sound
3. large comfortable ear pads (I have average size ears)
4. NO SOFTWARE, therefore no virtualisation.
5. Up/down, Left/Right, full movement

SwiftDelta
By fabric I meant for ear pads, but you answered that question anyway so thanks.
Where can I get a windscreen/foam or whatever you call it - for the mic ?
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I found that there is a wide variety of small pop filters/windscreens that are appropriate for boom mics on Amazon. Here's a link https://www.amazon.com/Windscreens-Pop-Filters-Accessories/s?ie=UTF8&page=1&rh=n%3A11974601%2Cp_n_feature_keywords_browse-bin%3A2868181011

I saw most of them on the 2nd page and further.
SeahawkAviator
Thanks for the help, but I’ve already been to amazon and seen a bunch that would work. Was wondering if there was one specifically for the pc37x. That’s why I was wondering what the official term would be used to specify my search results.
Can I remove the mic?
helpful
no
Ok, so I've had these for a couple of weeks now and seem to have an issue with mine. When they work correctly, they are really awesome, but I seem to have a funky jack on the headphone side.

The right side speaker will sometimes not work at all, and sometimes will only output at a very low level compared to the left side. In order to correct the issue I have to spin the 2.5mm side of the cord (inside the headphone jack) until I hit the "sweet spot" and both speakers start working at the same level. I noticed this behavior on the very first use but was hoping the connection would break-in and improve with continued usage. Unfortunately it only seems to be getting worse, as the sweet spot seems to be getting smaller and smaller (making the "sweet spot" harder to find and easier to lose again).

I also bought another (shorter, single input terminal) cable, hoping it may work better, but it does the same exact thing as the stock cable. I am unsure if this is also affecting the sound being passed through the mic, but suspect it may be.

Is this a common issue with these or did I get a defective unit? Who do I contact to get this resolved? Any help or input is greatly appreciated! Thanks in advance.


EDIT: Update... I contacted Massdrop support via their support link and they are sending out a replacement. They responded very quickly and professionally. Thank you, Massdrop!! I will update this post again with my results once the replacement arrives.

EDIT #2: Update... I received the replacement pair yesterday and just had a chance to test them out. This set works perfectly, with no cutting in and out when rotating the plug in the headphone jack. I am VERY happy with these now, and am also looking forward to trying out my HD58x when they arrive in a few months. Thanks, Harley, and Massdrop support for resolving this issue quickly.
I bought one of these around a year ago and have used it occasionally, however, last few weeks using them for long sessions and I find it physically hurts my ear lobes, ... only my left ear. Maybe I dont have it sitting right. Wonder if anyone else has this issue? The AKG Massdrop headphones ... those, can have on all night and day and no issues.

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