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Is the PC37X open-back or closed-back?The PC37X is an open-back headset.
This means that there is no physical structure that envelops the back of the drivers. In general, open-back headphones have a superior soundstage when compared with closed-back headphones. This is because a closed ear cup produces reflections in the sound. This means the perceived location of a sound is more precise, which is specifically important in gaming (think CS:GO).

What are the drivers in the PC37X? How is the sound quality?
The Massdrop x Sennheiser PC37X uses the same drivers as the Sennheiser PC 373D.
Regarding sound quality, the PC37X is very comparable (if not superior to) audiophile headphones in the same price point, and it sounds better than the vast majority of gaming headsets.

How is the mic quality?
The PC37X has one of the best mics among headsets that we’ve tested. Most complaints for gaming headset mics are a result of either hardware issues (manufacturers using cheaper parts or making suboptimal design decisions) or software issues (manufacturers adding an on-board soundcard or proprietary software that performs poorly). On the hardware side, the PC37X contains a mic that is designed specifically by Sennheiser (which has extensive experience as a microphone developer and manufacturer) for high-volume, low-distance recording. On the software side, the PC37X has no signal processing and outputs straight into the mic jack on your motherboard or soundcard, therefore avoiding any potential issues.

Is the cable removable?
Yes, the cable is removable and replaceable.

I plugged in the PC37X and the sound or mic doesn’t sound right/good?
Most issues that users have experienced are due to problems with their computer hardware or software setups. Unfortunately, it can be hard to diagnose the specific reason or root cause. @acey for example has written a reply to help solve one user’s problems (*1).
One thing to mention is that, it’s generally recommended to plug the headset directly into the sound card (as opposed to using front panel audio ports) in order to minimize interference.

Does the PC37X work for console gaming (PS4, Xbox One, etc.) or mobile or mac?
Yes, however, you will need an adapter or a separate cable. The included cable ends in two jacks (headphone & microphone) whereas most consoles/phones have one port that takes a TRRS (4 pole) AHJ/CTIA standard 3.5mm jack.

If you want an adapter, something similar to this one (*2) should work. For Macs, something similar to this one (*3) should work.

If you want something more sleek, you can get a cable that plugs straight into the headset and ends with a TRRS jack. Something similar to this one (*4) would work.

Is there a limited amount of units available?
Yes, for the second production run, we are limited to 600 units. We are currently working with Sennheiser to increase the limit.

Will this drop be available internationally? What will be the shipping price internationally?
Yes, the drop will be available to all international countries that Massdrop ships to. International shipping will be around $15.


We will continue to add to the FAQ as more questions arise.
*1: https://www.massdrop.com/buy/massdrop-x-sennheiser-pc37x-gaming-headset/talk/1618390
*2: https://en-us.sennheiser.com/pcv-05
*3: https://en-us.sennheiser.com/pcv07
*4: https://en-us.sennheiser.com/accessories--unp-console-cable--game-one--game-zero
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Ah, I see, I was misunderstanding what you were trying to say. Thank you for clarifying.
,
My PC37X works with my sound cards and adapter to my PS4; it sounds like your headset needs in-warranty repair. If you are in the US, try this website: https://service.sennheiserusa.com
This is my first Massdrop purchase and overall impressions are pretty positive. First off I'm really happy with the shipping. These were in stock at the time I ordered mine on a Sunday and it shipped out on Tuesday from PA and got here to CA on Friday morning. It has been quite good for the day I've used them so far. Really comfortable other than it being a little tight. Not very comfortable with my glasses on. I expect that will fix itself after usage. I play CSGO and can pinpoint where people are by their footsteps and gunshots. Previous headset was a Razer Kraken 7.1 that I've had since 2014 and they served me well, but it was time to move on as the ear cups were worn down to the styrofoam and they weren't the most comfortable after hours of gaming. I was looking into going the headphones/modmic route but saw these and prefered how you can flip the mic to mute, that there is a volume adjust on the right cup, and only one cable is needed. Compared to my Krakens, these are obviously better in terms of sound quality and soundstage, but the Krakens did actually work really well for CSGO to the point where I questioned which headset was actually hands down the best at pinpointing enemies by sound. Overall I am really happy with this purchase and Massdrop so far. Great buy and highly recommended, especially at the $119.99 price tag. These have now me looking into getting real audiophile headphones now.
Rawlingsheart
I will also be getting the PS4 cable for it and testing that soon. Preferably the single cable instead of 2 to 1 adapter.
Does anyone have any experience with using the PC37X with a PS4 controller? Trying to decide if I need to buy a dac/amp.
How long would it take to ship to UAE with standard shipping?
Massdrop customer support is horrendous, they outright LIE about information, they refuse to respond to particular enquiries, and don't openly disclose extra charges DESPITE making you pay EXTRA for international shipping, bunch of scam artists, stay away if you're outside of the US
Does the headset support separate volume controls for mic and general audio inputs?
CosmicBeing
no it doesn't. there's only 1 volume dial and it does not influence the mic volume. You'll need to adjust the mic volume/gain within your OS.
Jino74
Thanks
Would the FiiO E10K DAC and Amp combo be suitable for this 50 Ohm impedance headphone?
andyrgee
More than enough it’s a gaming headset , your on board dac amp on pc should have been enough
CosmicBeing
Thanks, I was just wondering. :)
My friends are saying that my voice with these sounds poor and worse than the $40 turtle beaches I had They say it sounds like I'm talking on a cell phone. Does anybody know if there is a problem or a fix to this I feel like the mic is not bad and shouldn't sound poor.
How does this compare to the Sennheiser Game Zero? I was going to buy that headset because it's the most expensive gaming headset they offer. I assume it's the highest quality.
Riekopo
game zero is a closed headset,
means more isolation and small soundstage.

Pc37x is an open headset. vast soundstage but sound leaks to the outside.

quality is just about the same
Is this an upgrade to the G4me Zero in a sense. It is closed back and I don't know if I should keep it or get this or a more audiophile-centric with a minimum or something.
Ilikedifferentthings
The Game Zero is much more expensive which makes me think it's supposed to be higher quality. Open or closed back is a very personal preference. I personally prefer closed back due to living in a noisy environment and feeling more immersed when I can't hear the outside real world. I would like an official response from Sennheiser/Massdrop about this though.
How do these honestly compare to the newest version of Corsair's Void Pro 7.1 Wireless? I know automatically most people will laugh at the attempt to compare the two as generally Sennheiser is seen to be far superior to Corsair in the audio department. But the newest version of the Void Pros are actually quite good once your EQ setup and options are perfected to the task (game,movie,music,etc) at hand. So do any none fanboys for either brand have a fair comparison of the two?
DrStrangeFunk
void pro said to have good microphone. okay soundstage, decent bass.
for music, you might want to look somewhere else.

Pc37x is an allrounder, but you need somewhat decent setup, like external soundcard, or dac/amp to make it shine.

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