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Showing 1 of 39 conversations about:
Diegoartes
3
Jan 14, 2015
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Excellent pen! Sadly one of the ink cartridges was damaged :(
chrisw
0
Jan 24, 2015
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DiegoartesAgreed! I had the exact same thing happen to mine as well...
JonasHeineman
5987
Jan 27, 2015
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chriswHi @chrisw and @Diegoartes -- Sorry about the mess, it must be pretty cold where you live.
Ink cartridges with ball seals are known to burst in freezing temperatures; we're aware of the issue, but it's not really feasible for us to remove the included cartridges before shipping.
If you would like to have replacement cartridges mailed to you, please complete the Customer Support form - select "Specific Order Inquiry" and choose this drop from the pull-down menu.
Ink cartridges with ball seals are known to burst in freezing temperatures; we're aware of the issue, but it's not really feasible for us to remove the included cartridges before shipping.
If you would like to have replacement cartridges mailed to you, please complete the Customer Support form - select "Specific Order Inquiry" and choose this drop from the pull-down menu.
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