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411 requests
Product Description
Though it's only the size of a standard house key, the MSTRMND keychain tool can open many more doors than the one on your front porch. It’s loaded with a whopping 20 functions—from opening bottles and tightening bolts, to splitting pills and cutting wire Read More
so I bought 4 of these as gifts for fathers day, and I received one. and for the third time in recent memory, massdrop tells me this shipped directly from the vendor, they have no inventory and they simply will refund money. Why is there no communication back to the vendor that they mis-shipped and have them ship it out. Has massdrop given up on customer service? is massdrop just selling overstock and we should just be scanning other sites to get fulfillment? I am irritated that I have supported massdrop so long and I get curt emails from them that are always clearly the easy way out for them. Seems antithetical to the mission and all the videos I have seen on Massdrop and their founders. Am I over-reacting? I dunno, but I do think they need to do a little better.
if shipping is too on massdrop much they seem to sell it on amazon for $30 which has free shipping. Might be worth it for some people https://amzn.to/2JrWNnZ definitely worth not having to wait a month for it to ship also
A community member
Apr 23, 2018
I am on the fence on this. I'd love to have a multifunction tool this size, to wear around my neck and use daily. I just don't think this would tolerate the abuse. If it were a more durable material, I would have bought it.
Hey guys, creator here! Sorry abut the expensive international shipping, we totally understand what a bummer that is!!! Unfortunately we can't ship these in an envelope like regular mail because the keytool and slim packaging is ridged and can't process through the machines the post office uses – so, they have to ship as a 1st class package. And what makes it worse is about a year ago the USPS changed their international rates to bundle large weight classes together. So what used to cost about $6 (for a package 2oz or less), is now $9-$13.65 depending on location (which Massdrop calculates) but that cost covers a range of weight of something like 12oz or less. We all get the short end of the stick because it's small and light-weight, but costs the same as something big and heavy. Again, sorry for the inconvenience of this and we totally share in your frustration! In any event, we thank you for the consideration.