Philips Fidelio X2 Discussions | Drop

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Jan 21, 2016

I am surprised that Massdrop got a supply of this. I called Phillips and asked for replacement ( 3hrs ago ). They told me that they have no supply and asked to contact Amazon directly. They did not ask any question. CS knew what to say - she told me that it will take 2 days to get refund from Amazon but it will take more than 4 weeks for Phillips to process it. Luckily Amazon took it back even though it was outside of normal return period.
https://www.reddit.com/r/headphones/comments/3xugou/for_those_with_x2_problems_philips_is_replacing/
The one I have(packed for return) is made from Woox. But the earpads are glued down. I tried to pull it and it was really hard pull and as it comes apart - you can see yellow glue. Definitely - I felt like damaging the headphone . So I decided to return even though both headset and box said it was from Woox. I felt that Phillips really dropped the ball but I was not totally impressed with the headset. The compare to Sen HD 598 and AKG 553 - I did not get better soundstage and just heavy base. I was expecting "wow" from this headset. Also it wasn't comfortable at all. It was very heavy. At this point, I am going to wait for AKG 7xx in black/red color (if they come out) or Sen 650 or 600. I am moving on from Phillips.
BTW - I need to stop coming to Massdrop. Because of Massdrop - I started to get into audio/headphones. Dropped too many $$$.

Jan 21, 2016