Hi everyone,
The Massdrop x OLKB Planck Mechanical Keyboard Kit is on the way to our warehouse in New Jersey! Once the kits arrive they will go through receiving and quality control checks. We estimate that the kits will ship by the end of June.
We are looking forward to everyone receiving the Massdrop x OLKB Planck Mechanical Keyboard Kit and want to thank everyone for their patience on this drop.
YanboWuIs frustrating to see that the owners of the drop are writing and answering questions in the new live drops (making-new-money thing?) but for this one that is already sold (no-new-money thing?), but we don't have any feedback here after a lot of questions.
This is not professional, we're agree with the delay but not with the 0 communication :/
HudsoI have absolutely zero indication of mine having been shipped. No email, no update on my transaction listing. I’m a little pissed that they shipped some and others, and didn’t at least leave a message here to let us know.
YanboWuI got the email that mine has been shipped via DHL Global Mail. Don't forget to check your spam folder, maybe your confirmation fell in there. I am sure that eventually all packages will be shipped.
Shame that they don't post any updates - it takes a few minutes to write a few sentences - not a big deal really. Would vote them down only for that.
KillbotgammaBeen checking my email as well. Not anything besides advertisements for other drops.
It's fairly gross how out of the loop they leave their customers here.
HudsoThe worst part about that is, it looks like they removed the refund button now. I was actually about to cancel my order out of spite, but I guess I can’t now.
YanboWu*Sigh.*
I'm starting to lose hope here, already wasn't able to receive this keyboard to build on time for an event, really hope it'll be done for another coming up. I appreciate that you want to deliver good quality as it was stated in the mail, I'm only surprised at how much seems to be going wrong. Not mad at you, @YanboWu, as it seems to be due to other parties involved, just mad at whoever is responsible for the spree of delays... What does disappoint me is the removal of the refund option. I will keep hope for a little longer, but if anything else goes wrong I'd really like to request a refund...
YanboWuContact support and ask to cancel https://www.massdrop.com/support. If they don't refund you, I'd also consider opening a dispute at your CC company.
KillbotgammaThe email said that obly the first batch came into their warehouse, and that there wasn't enough to process the whole massdrop. In a slight compensation, they gave us $10 in credit for any other other drop
HudsoHey, cool, that’s great. So they knew that only the forst batch came in then they posted the OP update up there. did They say when we can expect the thing to ship?
KillbotgammaBe prepared for a boilerplate response:
"... we are still currently experiencing a high volume of requests leading to longer wait times for responses."
peterrrYup, I sent a support message, with the rationale that they might at least acknowledge the issue if the were enough of us spamming them about it, but all I got was a boilerplate message with almost the same wording you mentioned :
Hello,
Thank you for reaching out to Massdrop. While we are working diligently to provide the best and quickest experience as possible to our members, we are still currently experiencing a high volume of requests leading to longer wait times for responses.
We will respond to your message as quickly as possible and in the order in which your request was received.
We apologize for any inconvenience.
- Massdrop Community Support Team
HudsoI mean, honestly, yes, I'd be a bit bummed about new delays, but it would have been way easier to deal with if there was at least some transparency.
Especially considering they said this in a previous drop for this same item :
https://www.massdrop.com/buy/planck-mechanical-keyboard/talk/1804715?utm_source=linkshare&referer=RKK89V
"For those of you who have decided to not buy from Massdrop anymore and those of you who are sticking with us, thank you for giving Massdrop your time and being a part of the community. I'm sorry again for the delays and poor messaging, and am working to try and improve and communicate improvements being made on both fronts."
This is from not even a year ago, and they haven't kept their promise.
hordeHonestly, it'll probably be more reliable to get the Rev 6 from olkb.com ... Jack does a weekly Q&A and you can ask what your queue number is for your oder and all that
FirstDoseSeriously, how can have huge delays and then magically not have enough ordered?! Did you just guess how many you needed when you ordered the parts or did you have a random number generator just pick a random number?
KillbotgammaLooks like Massdrop created the label today, but it think DHL hasn't picked it up as the tracking number doesn't work yet.
Now, let's see how hard I'll get hit with customs and broker/handling fees...
WeilongMine neither, received a mail saying they expect it to happen at the end of the month... Wanted this keyboard for so long, finally can and now it's such a hassle to actually get it...
MinaDarshThey said rev 5... i'm so glad I ordered a rev 6 from OLKB and got another set of switches, but if they mess up on my keycaps, I swear. We've all waited too long for them, and now we get wrong items? Mine still isn't shipped too.
Armand59Holy shit... I double checked mine and it's fortunately (for me, sorry for you) a rev5... This shit is inexcusable. So many errors.
Now I've wasted 20$ just to find screws that would be long enough to reach the standoffs because the ones they sent in the box were too short... Thanks for nothing, Massdrop.
hordeI'm in Canada, so might not work for you. I heard what we got as screws were 1/8", which is around 3.5mm, so I first ordered M2-0.4x4mm that ended up being the exact same ones we got - seems like the 4mm was including the screw head. Just ordered the same screws but in 5mm today. I hope these will do...
https://www.amazon.ca/dp/B000NHVQLW/ref=cm_sw_r_cp_apa_KfUsBbJ5BAANV
PequenininhoNo Home Depot close to here, didn't find em in alternatives (Rona & Canadian Tire). You're linking to the American site ;)
I also don't have a car, work full-time and have a currently sick 9mo, so I had to go with the only place I could find that could get them delivered before next weekend. Believe me, I didn't spend that by choice...
PequenininhoThank you for that. I've just purchased several of those. Sadly, my nearby Home Depot doesn't carry them, so I needed to order. Paid a whopping $1.11 USD (including sales tax) to get them shipped to the store.
Armand59Very odd with the wrong keycaps and PCB. Can you please open up a ticket through your transactions about the wrong parts?
I will followup on my end with the issues reported here as well.
PequenininhoI just got my screws yesterday. They're about half a millimeter too long. I'm gonna see if there are any 4.5mm screws available anywhere and give those a try.
XyverzI think I saw them on the HD site. Mine ended up being the right size. I'm wondering if the vendor that drilled the case messed up, and they're all different thicknesses.
HudsoI'm thinking the countersinks we're done too shallow, and not evenly across cases. I haven't put a caliper on them, but that would be my guess given what we're seeing.
PequenininhoThis would be my guess. Out of the six countersunk screw holes, only two or three were deep enough for the originally included screws, and only barely at that.
With the 5mm screws, I was only able to get two or three of the screws from the PCB side to tighten all the way. It seems to be enough, but I'm afraid that they'll come loose at some point and I'll lose the screws. :-/
The Massdrop x OLKB Planck Mechanical Keyboard Kit is on the way to our warehouse in New Jersey! Once the kits arrive they will go through receiving and quality control checks. We estimate that the kits will ship by the end of June.
We are looking forward to everyone receiving the Massdrop x OLKB Planck Mechanical Keyboard Kit and want to thank everyone for their patience on this drop.