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mdb123
13
Feb 2, 2018
The first run of clips for the Boker Kwaiken was flawed. Pops did the right thing and sent redesigned ones to buyers, but I never got one - despite contacting them directly, I was ignored. Would not recommend buying anything from Pops at this point.
mdb123Whoa! We didn't intentionally ignore anyone. If that happened please accept our apologies. Send me your information at popscustomclips@gmail.com and we will get a replacement clip for the Wooden Mirror Kwaiken out to you pronto!!
PopsCustomClipsThis response bodes well...
Xymnslot
380
Feb 2, 2018
AngryAccountantAgree - anyone and everyone makes mistakes, but willingness to admit and resolve them is the key to excellence in service. Would love to see a follow-up
mdb123mdb123 contacted us and we are shipping out a replacement clip for his Boker+ Kwaiken Wooden Mirror knife tomorrow morning. Thanks for reaching out to us and letting us get this resolved for you!
mdb123
13
Feb 8, 2018
PopsCustomClipsProps to Pops for making this right. New clip received and installed. Looks and works great!
mdb123Thanks for the follow up!