Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Attn: ……..(Sennheiser Tech name)
This is the 2nd pair that Massdrop replaced with. I was advised by Massdrop to send the first pair to them to have them send me a new pair, which are these. The same issue is happening with these as the other pair.
Issue: *The mic is not working.
Troubleshooting Steps taken: *Tested on the following devices, 2 iMac’s, iPhone, iPad, Xbox one - Mic Failed *Attached cables from my brand new Game Zero Headset, 2x3.5 mm cables and single 3.5mm cable. - Mic Failed *Test cables that came with Game One on Game Zero and Cables worked - **isolated issue to Headset** *All Test were done with the boom mic positioned in the down unmuted position
Possible Causes: Issue may be with Mic mute switch, Possible switch failure Issue may be with Mic wiring to switch or switch wires to main board in headset
Resolution: Repair and QA Mic to check integrity. Replace Headset if Mic is unable to be repaired
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The weird thing with this 2nd headset is packed back up just like the first one I packed up to send back to massdrop. I did it a certain way to know if I was being sent the same headset back and also the tape on the top of the cover that covered the headset box had my tape on it. The Big question is, If this was a new headset that Massdrop sent then why would the serial on the box be the same as the first pair as well?
I know that sounds OCD but I have learned to take my own steps in securing the integrity of the issue