Totally distraught!
Removed watch this morning as weather was getting humid and I didn't want the leather band to stain from sweat.
Came back after lunch and the glass is destroyed! I can only assume that the heat has stressed the glass too much as it seems to be a compression fracture.
Steelbutterfly10/10 for customer service!
I contacted warranty dept regarding my watch and they sent a replacement lens and refunded me the cost of having it installed in my watch. Over the moon with both service and watch. One of my favs in spite of being my newest watch!
SteelbutterflySame thing happened to my watch. I contacted Massdrop with pictures of the fault. They told me that it was not part of the warranty. I threw my $200 Slow-mo watch in the bin. Last time I have anything to do with Slow-mo....