SteelSeries Siberia 800 7.1 Wireless Gaming Headsetsearch

SteelSeries Siberia 800 7.1 Wireless Gaming Headset

SteelSeries Siberia 800 7.1 Wireless Gaming Headset

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Sadly, my transmitter stopped working after 2 months (purchased in June drop). Steelseries support directed me to initiate RMA, we shall see. Nice headset, bummer to have something [quite costly] fail so quickly.
I'm likely the only fool using these with a PS4, but a head's up that new PS4 units do not have an optical, which means these wouldn't be supported should you choose to 'upgrade.'
All of the orders have been shipped and are now on the way to you! Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for this information to update in the courier’s system.
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Bulk order shipped! The vendor informed us that the group's order was picked up and is on its way to our warehouse in New Jersey. Based on the tracking provided, the order is scheduled to arrive on 9/21.
Expect another update from us on 9/22 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Thanks again for joining this drop! We have submitted the group's order with the vendor for the SteelSeries Siberia 800 7.1 Wireless Gaming Headset and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 9/21.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 9/15.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
I'm a fan of these guys if somebody is looking for a much cheaper wireless headset: https://www.amazon.com/Turtle-Beach-Wireless-Headphone-Surround/dp/B00ZC3S72I
hmm, I have a pair of the SteelSeries H Wireless (what these were originally before they rebranded their entire headphone lineup to the Siberia series) and they still work just great. I don't treat them like crap though, I tend to be very delicate with any of my expensive gear. I did stretch the headband also as the clamp was initially too tight and the headband stretched with no issues (gotta stretch it by the middle metal part, not the extension part). I did also replace the pads with the brainwavz HM5 velour pads because I didn't find the stock pads to be comfortable/thick enough.
Sound quality wise, don't expect it to match $300 headphones like an HD 600 or even the K7XX because you definitely do pay for the wireless and other features it comes with along with the DAC/AMP box. It's not bad however (I'd put it on par with M50X). All being said, I don't think there's another truly 100% wireless headset on the market. Most of the others will die in long gaming sessions and then you're plugged in (which would be a no no for those really needing a wireless headset. For those who don't mind, you're better off with a wired headset in the first place). With this, each battery lasts a long time (10-20 hrs) and if it runs out, you just swap the battery and you're good to go. You're virtually wireless all the time.
I've had mine for a couple of years now and although I don't use it as much as I used to, when I first got it, I've used it on a daily basis for long periods of time (6+ hrs/day) and there's no sign of anything cracking (I've even dropped it accidentally on my porcelain tile floor once). It's possible that quality has dropped since they rebranded the line, but it honestly looks identical and I can't see anyone snapping the fairly thick headband without some sort of accident or abuse.
I had a pair of these. They were legit, but the sound stopped working after about 5 weeks. They sound good, but they don't have the best reliability or build quality. I recommend investigating the Plantronics RIG 800HS/HX series when they drop for $149 in September: http://www.plantronics.com/us/product/rig-800hs?skuId=sku29340015
The Siberia 840 is out now, the next model up. Bluetooth. Can connect to your phone.
I purchased these on Amazon and ended up returning them.
Pros: The comfort, audio, battery life, and range are good.
Cons: Headband snapped, cheap plastic. Mic feels flimsy and I was hesitant to retract it often.
The most important con: Steelseries support sucks.
I am 99% sure Russ is the only support agent they have and he took almost two weeks at one message per day or less to approve an RMA. To get it approved, I had to print a QR code (no printer of course), write my name and ticket number, and photograph it next to the headset. They do not cross ship. They have to receive the headset to even process the RMA.
Then, they make you agree to horrible return conditions.
WARNING: IF YOU RMA THIS HEADSET, STEELSERIES CAN DECIDE IT WAS NOT DEFECTIVE AND "If it is found to not be defective, it will be discarded"!
If you RMA for something that is maybe a computer issue or not covered under warranty, they will throw your headset away.
Decent product, cheap plastic, poor support. This is not what I expect from a $300 headset.
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Edit: My question as been answered, but I have an another one, how this compare to an Astro A50? Also, how long can I expect between shipping to Canada and payment?
Thanks!
elroux66
The Astro A50's are a little more comfortable. The base on the Steel Series is lightyears ahead of the competition with its intuitive OLED display. They also have GREAT OS X and Windows software. I can't say the same for Logitech, Astro, Corsair or even Razer. With that being said, these still have build quality issues with the headsets and the RMA process is horrible. I'm steering my friends and peers to the Plantronics RIG 800HS/HX series when they drop for $149 in September.
http://www.plantronics.com/us/product/rig-800hs?skuId=sku29340015
All of the orders have been shipped and are now on the way to you! Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for this information to update in the courier’s system.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
We're also on Instagram! We'd love to see photos of the drops you've received. Give us a follow @Massdrop and tag your pictures #massdrop. https://instagram.com/massdrop
Bulk order shipped! The vendor informed us that the group's order was picked up and is on its way to our warehouse in New Jersey. Based on the tracking provided, the order is scheduled to arrive on 7/14.
Expect another update from us on 7/15 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Thanks again for joining this drop! We have submitted the group's order with the vendor for the SteelSeries Siberia 800 7.1 Wireless Gaming Headset and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 7/15.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 7/7.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
40mm driver only! Nothing beats the 50$ HyperX cloud core with 52mm driver
anayman_k7
1) The HyperX Cloud costs $80 2) The HyperX Cloud is not wireless, has no surround, volume mixing features, or multiple inputs that the Siberia 800 has.
i had the older version for 2 years using almost on daily basis, still looks and works like new...dual battery plus hot swap is all you ever need. only bad is mic is kind of soft.
I owned these and have since replaced them. There was a constant background hiss and the band broke on the left side when I took them off after less than six months of use. I attempted to RMA for the static issue, but Steelseries support is horrible. Their RMA policies dictate that if they determine your product is not defective, they will discard it.
"When your product arrives at our warehouse we evaluate if it applies to our warranty. If it is found to not be defective, it will be discarded, and the RMA will be deemed void."
Mentat
I never got the static issue, and I've used this headset since it came out, and I abuse the hell out of it. throwing it in backpacks, dropping it, friends that use it while playing VR games throw it.
This thing is surprisingly durable. I don't know how you could have broken part of the band without seriously abusing it, sitting, or stepping on it.
MightyMaus
I did not take a picture of it after it broke. It broke on the thinner, inner plastic portion while putting it on my head after about two months of normal use. I work from home and use a headset 8+ hours a day 5 days a week. I take very good care of my electronics as they are directly related to my income.
My headset list: - Plantronics GameCom 780 - Loud, great sound, light, comfortable, but wired. Still working, but the left cup just broke off after over four years. Some glue should fix it. - Logitech G930 - Peeling ear cups, plastic failed on one side as they tend to, repaired with glue and works as a backup. Great sound, somewhat passive isolation from the cups. Battery life and range still good, but decreased. - Turtle Beach EarForce 450 - Ear cups must be designed for those intense COD players, because they are not meant for adult ears. Also, cheap feeling build quality and sound. Very light though, and may be nice if you have a small head. - SteelSeries H (Name changed to Siberia 800 with no physical changes) - Very comfortable, sound great, swappable batteries takes less than 30 seconds while wearing them. If it wasn't for the hiss, pure plastic build, and horrible support I would buy another. - Corsair VOID Wireless Dolby 7.1 RGB Gaming Headset - Current every day driver. The portion connecting the headband to the earcup is metal, so this the probably the sturdiest headset I've used. Sound is a bit lacking, and it fits loose, even on my too-big-for-the-EarForce head. Battery life is only about 8 hours of use not using Dolby and with lighting effects off.
I've tried on or used just about every wireless headset, those are the ones I have owned. Happy to answer any questions.
Here is a picture with a red line showing roughly where it broke.
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I would like to reiterate how useless Steelseries support was. After almost two weeks of tedious email, I became frusterated and sent this:
"Hi Russ,
I wanted to let you know that though you may have technically been helpful, the delays in your replies and the tedious policies you encourage through enforcement make your customers feel like criminals.
In my previous email, I asked "Also, is this what you do instead of actually providing support? Add in enough delays and email replies and most people give up?"
This has proven to be the case. Instead of spending the next week trying to process an RMA at my own cost with you, I called Amazon. After almost 10 whole minutes, UPS is scheduled to pick up the headphones to return them for a full refund, even though it is not their policy.
With the time I have saved, I will be sure to leave negative feedback as well as taking the time to recommend to everyone possible to buy a different brand.
I thought I was buying a premium product from a premium brand. Apparently I was wrong.
Regards,"
His response was silence for five days and then to approve my RMA request. $300 headset. Twice the cost of most competitors. I tell them I have already returned it and five days later they approve my RMA.
I hope you never have to RMA yours. If you do, pray they don't decided to throw it away instead with no proof that it is not their fault.
Would I have to pay import tax to the uk if I bought these?
I currently have the Turtle Beach Ear Force Stealth 450, which is also wireless and sounds alright. Their main selling point for me was the fact that it's only a usb dongle, and not a huge receiver.
Should I upgrade to these? This is pretty much the best price I've seen them go for, and it's a a good deal for someone outside the US, as these are much more expensive int'l.
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Mentat is right. The reviews got so bad that they changed the name of the product.
Jtjdt
Wow, it's nice to see that I am not the only one that had issues with these. During the last drop, I offered my opinon and was burned at the stake.
Best wireless gaming headphones available today although you can buy them for 230$ at Jet.com today without waiting for the drop and no shipping costs.
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I see the same thing, Rullerr. But, if you haven't used Jet before you can use a coupon code (TRIPLE15) to get $30 off, so I'm assuming that's what Nihilum was referring to.
Wolfester
Hi guys and yes Wolfester, that's what I meant, with the TRIPLE15 coupon it goes to about 230$ with free shipping.
I've had them for nearly 2 years now, for the price it's absolutely amazing. Battery life is great and the extra battery was a good idea.
Heady91
I have to agree with you, at this price point, it's a steal, especially for the battery life.
Whats the difference between the Steel Series Wireless H and this set? they look identical from what I can see in the photos? I'm currently thinking of replacing my Wireless H as they're uncomfortable to wear in a tropical environment :(
Manusdei
AFAIK it's the same thing they just rebranded it.
Do these fold or rotate flat for travel? Thnx
m8oman
Yeah, it's reverse what you get with typical DJ headphones though. The earcups fold down, as in the open portion folds down. This is better for wearing comfort when your just keeping the headphones around your neck and want to be able to look around, but isn't ideal for DJing where you wear headphones around your neck and occasionally pull an ear cup up to sync upcoming tracks.
I own these, and have for quite some time. They were my G930 replacement. My G930 I had replaced for defects 3 times roughly 1 year apart. These have so far been fantastic with no issues.
I did have the same question GrindheadJim had with the chatmix and livemix. With a little research I found the way I needed to hook them up for my purposes. Many on-board audio systems now have some optical capability, and between that and USB its fairly straightforward. If however, you don't have that, or if you would prefer less cables and connections, you can go full USB and choose to lose some of the capability.
My use case is not only gaming, but 8 hours of work a day, skype, voice calls, the entire gamut. The SteelSeries are still solid and the quality seems great.
Something I have not seen mentioned before is, there were many discussions regarding battery life. I have not had my batteries start to run out early, so this may have been addressed. I have read they have sent replacements to people that needed support but that is online info, so (like this) should be taken with a grain of salt.
Are they perfect? No, they are not. Fidelity could be better, mic could be better, breathability on the ears could be better, it could have noise cancelling. But these are not the price of studio monitors, Shure mics, or Lightspeed headsets with active noise cancelling, and they are not typically asked to do that kind of work.
Right tool for the right job, for me, wireless freedom with caveats at an acceptable price for the performance. Just my 2 cents.
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Thank you. GrindheadJim! I understand your frustration with the Chat and Livemix. I will say a companies responsiveness and technical support will make or break them for me. I have yet to use Steelseries Customer service. I hope it lives up to the name. Though reading your experience is definitely not getting my hopes up.
One further thing that may have resolved even some misunderstandings here. The mixing appears to be a fairly simple leveling that occurs in the tranceiver (the box you plug into your PC). It can put some data at some volume from one channel and other data at another volume through another channel. It does not "talk" to your PC and therefore not your applications.
Different inputs can be mixed. All the audio coming down one input cannot.
phoenix65420
"Different inputs can be mixed."
Exactly the opposite of what I found through their support, as well as several Reddit threads. *shrugs*
I use Samson 850s With a logitech g430 usb adapter And mod mic
Around $100 set up but some of the best audio you can get. Ive never seen a gameing headset come remotely close to my set up in quality or sound.
SHADOW6six
Same here, I gave up on the gimmicky "7.1" surround sound out of Left & Right Drivers. You can hook up any good quality Audio Headphones and add a ModMic for less, if you want that supposedly that "7.1" surround, just download the software, either way you'll get far supirior Audio quality! with a pair of good cans.
bx157
I think you are losing the forest for the trees here. The whole point of these headphones is that they are good quality WIRELESS headphones with mic. Sure you can pick your own headphones and attach a modmic, but then you just went from wireless freedom to not 1, but 2 wires.
I bought these a few months ago and returned them. They are high quality, well-built headphones. If you are buying these as an alternative to the Astro A50 or similar sets, know that, despite multiple inputs, there are NO mixing capabilities between them. It's strictly one input at a time, particularly where the AUX input is concerned.
If you own a PS4, know that the LiveMix and ChatMix features are disabled when plugging into the console.
As a single input-only, wireless headset, it's well worth it. If you want more than that, you may want to do some research first.
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I've never used Steelseries customer support, so I can't comment on that. But maybe you should have visited this page before you sent your headset back.
http://faq.steelseries.com/questions/559/Siberia+800+series+ChatMix+%26+LiveMix
rhenom
Maybe you should try not assuming I didn't troubleshoot.
I do tech support for a living, and I have been working with PC and sound equipment since I could read.
My experience wasn't because of user error. SteelSeries isn't infallible. I'm okay with that. The headphones aren't for me. If they're for you, awesome. I just don't want anyone to have the same experience that I had. If my experience doesn't apply, they can ignore it, and buy the headset with a clear conscience.