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Earlier I found the number to call to pay Customs which is +44 (0)20 8231 0900 these people are Customs Clearance Limited and at first I was a bit skeptical about this whole process thinking I'm getting scammed but after giving my postcode and name they (can use your tracking number instead if you like) located my item and told me how much I have to pay before they release it. I'm sure everyone will be charged the same in the UK and they took £22.87 off me which is quiet a lot but still totals up cheaper than purchasing the bag in the UK. If you're not happy to give your card details over the phone then you might as well wait for the letter which apparently contains a code you use to identify how much you owe and a site where you go to pay or just let them send it back or destroy it.
Here's the link to the people who control what happens with your backpack- http://www.customsclearanceuk.com/en/contact.html
Hope this helps anyone living in the UK wondering where their backpack is!