Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
If the matter is not rectified immediately, I will take my matter to your forums, to head-fi, and to the FTC for false advertising and fraudulent inducement. The product was discontinued 1 day after I received it and replaced with a new product on sale for 200 USD more than I paid for the obsolete product. I’m furious, as I feel as I have been defrauded and cheated, the point of group buying is to get discounted goods at good deals, not closeout items at above retail price. You clearly knew this was a product at the end of its lifecycle being replaced and you went forward with the drop anyway.
This was wrong, and you took good hard earned money form many people that can’t afford to waste it ( fortunately I’m not one of them ), but the whole drop was wrong on the part of both massdrop and Ultimate Ears, and reflects poorly on both brands. What I want and will make me a happy Massdrop and Ultimate Ear customer is to pay the full introductory price for the new CIEM and to return the old model in exchange for the new model. I will not post about this or discuss it anywhere. I really think you should offer this to everyone, but I will not mention it anywhere if you accommodate me.
If you don’t I will attempt to get all the other drop participants to follow me and pay for a legal action against both companies and I believe we will achieve the same results, juts on a larger scale w/ you paying the legal fees. Everyone makes mistakes, it’s time to man up and say maybe this was wrong. We really pissed some customers off. And the few (like me, or if its only me) that are angry, make the problem right. For Ultimate Ears you have a brand that you built that you want to keep pristine for life, for Massdrop, you also don’t want customers to feel cheated. Please come up with a resolution for me, ill pay any reasonable difference. Let’s just compromise so all sides are at piece with the transaction.
Best
Seth Warshavsky
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Best
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Post the screen shots here when you get a chance. Thanks for posting about this. I think Massdrop and UE should offer a paid upgrade to the people in this drop that want the newer model. It's the decent thing to do.
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