Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
I suggest using their detachable cable system instead of using your existing cable and having them retrofit it into their mold. My cable is pretty loose and I wish I had gone with their cable. My coworker went with their cable and the connection is solid and feels a lot less fragile then my setup. Although, I've never ran into issues so far *knock on wood*.
I had them replace the sockets (can't remember if the cable was detachable in original format) but didn't have them recessed (wish I had done). I've tried a Westone cable, a custom Starlight by BGT Audio and recently AAW Capri that is a lightning cable with built in DAC/Amp specifically for iPhone use (from one of the other crowdfunding sites) The Capri has slightly thicker pins, so I don't think I'll be able to go back to the other cables now, but haven't really tried it, as they were starting to get loose anyway (again why I would have them recess the sockets on next go round)
Thanks for the update on the company name, though. May have them re-shell these whenever we get them in.
That said, the most important thing to do is get good molds. Any audiologist or office that makes hearing aids should be able to do the work and whichever company you chose to do the re shell will likely have instructions on how they want the molds to be. They may even have a list of shops in your area that they want you to use.
The only couple of pearls I can add to the mold process is, first, don't go get the molds if you're sick, have an ear infection, or anything where your ears aren't normal because of swelling. Your CIEM's will be too loose when the swelling goes down and you will have wasted money.
Second, some of the audiologists will take the molds with a bite block in between your teeth because the shape of your inner ear canal changes when you open your jaw (just stick your fingers in your ears and open and close your mouth and you'll feel what I mean.) That's a great start, but my guy had me open my jaw as wide as possible and then move my jaw left and right, open, close, basically acting like Jim Carrey for 30 seconds while the silicone set. (stick your fingers in your ears again and try it that way and you'll feel the difference there, too) That made the part that actually goes into your ear canal a bit smaller than it would have been if I'd just used a bite block, so it is much more comfortable in the real world. You still get plenty of sound isolation because the rest of the mold is shaped to match the rest of your ear.
You'll have to call around on prices - I think our molds were around $100 and the group buy on the re shell service was also about that, so you're adding at least another $200 to the price of whatever your IEM's cost you. Not cheap, but if you've got a $400 set of IEMs that you love but that you can't even use because the casing is broken, then its not such a bad deal. Also, if you have a bunch of them that you'd like done, you can use the same molds for all of them and maybe even work out a discount by having multiple IEM's done at once.