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AntaresX
1
Mar 8, 2017
Hello XMIT. I just got mine today and was excited to open it up. I do like its nice package. However, when I peel off the plastic wrapper I found many keys falling off. The biggest issue is the "I" Key is broken :(. I hope there is a way you can replace it for me. I've attached the picture below. It cracks and can't stay on the switch. Thanks in advance.
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Data
2004
Data
Mar 8, 2017
AntaresXYou need to open a case with Massdrop Support on this. Don't wait for XMIT to read about it in the comments.
XMIT
881
XMIT
Mar 8, 2017
AntaresXI have a spare key. Please send a photo of the front and the back of the key, and your mailing address, to support@xmitkeyboards.com and I'll send one out. I'm raising an issue with the factory on poor packaging - this is incredibly disappointing.
Data
2004
Data
Mar 8, 2017
XMITOr just wait, apparently he never sleeps.
XMIT
881
XMIT
Mar 8, 2017
DataSo, in general, if you're unsure, contact Massdrop support anyway, but I'll try to jump in when I can.
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