Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
When I finally got though, your company requested I submit an RA to return the cable to get the correct length. It's been two weeks since then and I've heard nothing back about it and all my emails I've sent about it have been ignored.
I've dealt with a lot of online companies, but your customer service is by far, the worst.
Although we can both agree that this could have happened sooner, on September 15th, Brian provided you with a price quote for exchanging your cable for a longer one. He asked you to fill out our Return Authorization form when you were ready to send the cable in. We received your Return Authorization form 11 days later. At which point, we waited patiently for your cable to show up. Instead of your cable arriving, you posted on our Facebook page and here on Mass Drop, expressing frustration at our lack of correspondence. I’m not sure how this should have been handled differently. You were provided a quote, and you filled out the RA form.
Please send the cable in at your convenience, and we will exchange it for the longer one.