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Showing 1 of 124 conversations about:
Ears
37
Sep 24, 2015
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We need MassDrop to comment about the authorized reseller/warranty issue.
deharrison
33
Sep 24, 2015
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EarsYes, and if I cannot get answers to my simple, reasonable questions, then I'm out.
leatherbarrel
86
Sep 24, 2015
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EarsI'm debating leaving massdrop if they can't/won't answer this issue
LxJLthr
451
Sep 24, 2015
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EarsI would not hold my breath. In the past MD just copied and pasted the 'Warranty' blurb from their FAQ. Short version; they will attempt to resolve the issue themselves if the original maker denies buyer service or warranty.
My curiosity is how are they going to receiver any different of a reply from the maker if they are considered unauthorized party? Somehow, I do not see MD going out on the end user market to buy a replacement device. Just speculation. I have no clue and might be wrong.
My curiosity is how are they going to receiver any different of a reply from the maker if they are considered unauthorized party? Somehow, I do not see MD going out on the end user market to buy a replacement device. Just speculation. I have no clue and might be wrong.
Will
8470
Chief Product Officer
Sep 24, 2015
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LxJLthrHey LxJLthr,
Thanks for your post! To be clear, we wouldn't allow any party to list on Massdrop if they weren't willing to support our members with replacement/repair services if the need arose.
As per Nic's point, if the manufacturer isn't interested in answering your support requests, send it over to support@massdrop.com and we'll get it taken care of.
Thanks for your post! To be clear, we wouldn't allow any party to list on Massdrop if they weren't willing to support our members with replacement/repair services if the need arose.
As per Nic's point, if the manufacturer isn't interested in answering your support requests, send it over to support@massdrop.com and we'll get it taken care of.
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