Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
While preparing the remaining packages we decided to ask our warehouse to open 25 units for one final inspection to confirm that these were free from any QC issues. Upon inspection, all units were found to have pack marks, residual glue, or scratches. Some had a combination of the three. This is contrary to the information we were told earlier based on the inspection performed by Fostex last week and we are working with them on this failure in what was communicated to us.
We are currently having the warehouse open more boxes in order to confirm it's not just bad luck, but at this point we have no confidence that any reliable number of these units are fit for shipping or free of defects.
All units that may have been shipped today were recalled and all other shipments in this drop will be cancelled. We will be refunding everyone the full cost of their headphones and will be applying a $100 credit to your account to be used towards anything on the site.
We understand it is disappointing to get nothing after the wait, but don't feel it's acceptable to let these get shipped as is. Given the current status, we are working with Fostex to figure out how this failure in quality control has occurred and how to prevent it in any future shipments.
Your order will be automatically cancelled and refunded, and should show up in your account in the next few business days for domestic customers or in a couple weeks for international customers. For more information on how to use your $100 credit, please read here: https://helpdesk.massdrop.com/hc/en-us/articles/216560887-How-do-I-redeem-my-Massdrop-credit-
Arf :'(
edit: can't I just get a "damaged" pair? Idc if there are bubble marks. :(
EDIT: Thank you for posting photos of the damaged cups in https://www.massdrop.com/buy/fostex-x-massdrop-th-x00/talk/525572 and looking into alternative ways to resolve this. My PayPal order got canceled already, but I am looking forward to discussing possible options at this point.
The packaging of the TH-X00 has A LOT to be desired. Essentially, due to the fixed cable, it moves around during shipping and the woven cable scratches up the finish. This is on top of the cardboard/bubblewrap setup used that can make marks on the finish as well.