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I just bought a Helgray from their website. It's a very nice watch. Maybe their customer service/QC issues have been solved.
ElmoSF
They haven't been resolved. It's been a problem ever since they've started and is sti going on now. I bought a watch from them in December, and had issues right off the bat. Taking your money isn't the issue, they'll gladly accept orders. They won't stand behind their warranty though and will stay silent until you do a charge back.
Could anyone point me in the direction of a watch with similar specs and styling from a more reputable manufacturer?
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Well the key point w/ this watch is the titanium construction.
Eddbot
Like Ellis, I'd also suggest the Seiko SKX series.
If the titanium case is a sticking point, consider the Invicta 0420: solid NH35 movement and can be modded fairly easily if you're looking for a custom watch.
I considered joining this drop and really appreciate the input from the community. It does raise a question of why Massdrop would risk its good name by continuing to deal with this vender.
Reposting my reply to pjacks10 on January 18, 2018:
I can vouch for this 150%. Had the same issue with the hand out of alignment. Emailed, messaged on Facebook and Instagram, and no reply. Pretended to be a prospective customer asking about a watch and got a reply within a day. You can find complaints of the customer service of this "company" all over the internet. Watchuseek, reddit, and his Kickstarter campaigns just go to comments. It's not a isolated incident, he ignores ALL quality control emails. It's that bad. BUYER BEWARE. If I see another Kickstarter campaign of his, I'm warning everybody as well. If you're thinking of backing any of his future kickstarters, do yourself a favor and save your money. The watch will actually be CHEAPER in a few months after his campaign ends. This guy also runs makara and rosling and co. So avoid those as well.
I cant believe this guy. And the fact he is still peddling his crap watches and people are still stupid enough to buy them. I bought a Silverstone a few months back and it came through with the seconds hand out of alignment (quite badly). Others have had far worse QC issues. You just try to get any kind of customer service from this "company" (guy in his garage), he NEVER (I repeat NEVER) answers support tickets - if your watch is OK on receipt then fine, if you have any sort of issue, they do not accept returns without an approved return number. And you wont get one because they dont respond to ANY support tickets. You have then basically wasted your money. A few customers say the hands were not even mounted on receipt and were loose in the case....You have been warned - I strongly suggest you spend you hard earned money elsewhere. If you have any doubt about my motivations for posting this try these two things: 1) Send an email to Support@helgray.com and see if you get any response. 2) Second check the trustpilot reviews and google "Helgray issues" and you will see for yourself. I wish I had before buying. Please do yourselves a favour and cancel your orders. I also complained on his Instagram page and he deleted my comment and blocked me..!
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pjacks10
I can vouch for this 150%. Had the same issue with the hand out of alignment. You can find complaints of the customer service of this "company" all over the internet. Watchuseek, reddit, and his Kickstarter campaigns just go to comments. It's not a isolated incident, he ignores ALL quality control emails. It's that bad. BUYER BEWARE. If I see another Kickstarter campaign of his, I'm warning everybody as well. If you're thinking of backing any of his future kickstarters, do yourself a favor and don't. The watch will actually be CHEAPER in a few months after his campaign ends.
pjacks10
Its also comical how all his packages come with a "international warranty" card. What a dumb business decision. Might as well state no warranty, no refunds right off the bat instead of alienate all your customers and waste money on business cards.
Sounds like a great feature set (Titanium, sapphire crystal, super luminova) for a reasonable price. Never heard of the company before. Interesting big date implementation...

EDIT: looks like you get what you pay for considering the other comments below.
I was going to join this drop, but it looks likes this company has a lot more to learn. A company that produces a quality work & craftsmanship also produces great customer service; opposite is also true. Will see where they're in a few years.
good thing i read through this i was about to buy this watch.
Is it worse than the spinnakers? bought two dumas autos and one already fell apart internally.
Seems strange to me people have avoided the other Helgray drop (not a single one sold) but this one is doing numbers.
This is about the same size as the Glycine Combat Pro 42. I bought one of those here on Massdrop, and I put it up for sale and ordered the bigger Combat Pro Aquarius. This small, and thin, size just does not work on a diver. If you think that you have thin wrists and need a smaller watch, think twice. That's true for other styles of watch, but not divers.

One man's opinion.
Cloaca
42mm isn't small for a diver. It's about average.
Well, I have an update to my comment of just a few minutes ago. I just checked the meca-quartz chronograph mentioned before, and....it's stopped. I adjusted the time and it's now working. Makes me wonder if it's just the battery or something worse. Even if it's a worn down battery, it's been only about a month. And a reputable manufacturer should not ship out their watches with old batteries. I don't remember if the watch includes a warranty...
I bought the Helgray meca-quartz chronograph offered here recently, and frankly I like it very much. But like others, I experienced their abysmal customer service. I contacted the company and asked why there was no operating manual in the box, and also inquired about something else related to the watch. I received a canned confirmation of my request and a ticket number. That was on 10/24/17. I never received a reply. Based on all of this, I would only buy another Helgray watch if it were at a really really good (low) price.
Thanks for sharing. Poor customer service ruins the drop for me.

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