Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 417 conversations about:
qua2k
152
Jun 1, 2018
bookmark_border
ShiningMoment@CEE_TEE Has this issue been fixed in the versions being shipped now? This is really the only issue keeping me from joining.. thanks!
CEE_TEE
3480
Jun 2, 2018
bookmark_border
qua2kWe're looking at some tape that can help tighten the sockets and getting some cable samples with firmer plastic connectors. Trying to find the root cause for a fix plus a mitigation if you have the current cable connector (if that ends up being the root cause).
uniengine
12
Jun 8, 2018
bookmark_border
CEE_TEEIf the fix involves tweaking the cable design, will you send out the new cable to those who have already bought the MD+?
CEE_TEE
3480
Jun 8, 2018
bookmark_border
uniengineHi uniengine,
So far it seems to be a few people with over 1,000 units sold but we are looking into it.
We're not sure if it is the cable, we are working on this at all angles and will let everyone know.
Yes, the intention is to have a fix if you have an issue.
syun
22
Oct 27, 2018
bookmark_border
CEE_TEEI'm wondering if the situation with socket has been resolved? Because although my connectors stay in place, the socket on one of the iems seems to able to move 0.2mm in/our when I pull/push on it. I'm not sure if this is somehow related to the connector issue.
I've inspected the socket closely and am thinking that whatever was used to hold the socket in place wasn't strong/durable enough. It seems that so far only the bump/protrusion is keeping the connector in.
sredmore
1
Dec 14, 2018
bookmark_border
CEE_TEEWhat's happening with this, my son has had his for about a month (birthday present FTW) and the cables constantly come out. It's a truly awful quality issue for something that's so nice in other respects.
What is being done to fix this since it's been like 6 months since you posted this?
CEE_TEE
3480
Dec 17, 2018
bookmark_border
sredmoreHi sredmore,
We've been working on some slight changes to the connector design/materials as well as testing them. The new design is working well so we are about to roll it out on new units.
One user has had good success applying a little tape to the connector portion of loose cables where the connector is in the socket (on the non-indexed, non-ridge side). That mod has helped him keep the cables in securely.
I'll check with the team about replacing cables for those of you who need them. Thank you for your patience while we found the right balance of material hardness and slight design tweaks (quite small tolerances).
shoobopper
48
Jan 18, 2019
bookmark_border
CEE_TEEWill there be another major update to these IEMs in the future?
Related Products
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop