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Jazzguitarfan
80
Aug 23, 2018
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Can someone in the community please assist? I am having a problem using this with a Samsung S9+. Right out of the box they made beautiful music together. On the second day of use, the Neutron app asked if I wanted to enable Hi-Res, and I accepted. That was the last time I heard from the S9 + through the NX4. The problem is not just with Neutron, I also tried Player Pro and HiBy- The NX4 is functional - it works with my LG V20 (I took care not to enable Hi-Res on that phone) and the NX4 installed on my Windows 10 Pro PC without any drivers or other help from me.
As part of my troubleshooting, I reversed the Hi-Res settings in the Neutron app, tried switching cables, power cycled the phone several times, all to no avail. I would like to avoid a full reset of the phone - too time consuming and there is no guarantee that it will fix the problem.
If anyone has a solution to this one I would appreciate it. As my primary use case for the NX4 was to get the sound quality of the V20 with S9+, I now do not have that much need for it. I have other DAC/Amps.
The phone is the unlocked Samsung Model running Oreo 8.0.0.
The NX4 is from the latest drop.
Thanks.
PorchSong
117
Aug 23, 2018
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JazzguitarfanIn Neutron, try toggling your "Generic Driver" under Setings/Audio Hardware. Or go within that generic driver and look as what is toggled on or off. I have all of mine set to high rez, and am NOT using custom format. I think i killed my sound once by messing with "generic driver" BTW, use the generic driver--it will give you the most options on frequency, etc.
On S9+ look at your sound quality and effects seetings
On S9+ look at your sound quality and effects seetings
Jazzguitarfan
80
Aug 23, 2018
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PorchSongThank for this. I found an online solution for the S8 that also worked for my phone under Developer Options - Toggle on "Prevent USB Audio Routing." Not sure why that worked, but it did. Using Poweramp for the moment and getting fine sound from the NX4.
I am going to uninstall and reinstall Neutron when I get the chance.
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