Victorinox Convoy Titanium Chrono Watch

The size and thickness of the watch communicate ruggedness, the sort of image that you want when you are timing sporting events, the principal function of a chronograph. I got mine the day before yesterday, and was shocked to discover that the watch was defective. I contact Massdrop, described the defect to them, and they immediately responded, offering me the option of a refund or exchange. Now that's ethical and honest dealing, and I think Massdrop is deserving of high praise for the way they handled this. On the other hand, I was shocked that a watch with such an obvious operating defect slipped past QC at Victorinox. Incidentally, I was so dismayed and disappointed, that I opted for the refund. Even with another watch, which Massdrop was certainly willing to do, everytime I'd look at it I'd remember what happened. I need the buffer of a bit of time and then I'll try again, perhaps even the same watch if Massdrop offers it.