VIVO Electric Height-Adjustable Tall Standing Desk

I don't remember all the steps but: Unplug the device from the wall socket. Disconnect the cable leading to the power adapter, wait 5 seconds, and put it back in. Once this is done and the desk turns on again, just hold the down button until it goes back to the lowest position. You should be able to move it now. If that doesn't work, you can speak to someone through the VIVO website. The lady there told me how to fix it.

I have the same problem. I plugged it in and raised it up then I got an ER3 message. I followed the instructions in the manual and now it's stuck in the top position but the controller says its all the way down. Any luck figuring out what to do about it?

Finally got the desk fixed. Apparently it is a known issue which Vivo doesn't necessarily document. To fix the desk when it is at max height and reading minimum height, Perform the reset as normal, but when the reset starts apply pressure so that the desk lowers. Continue downward until the desk bottoms out and then let the reset finish. Make sure you don't go to the max or min of the height to prevent it in the future.